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Product & services pricing
3.96/5
Chance of future purchase:
4.17/5
Shipping & packaging:
5.00/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5

4/5

2012-09-11

"Great service. Speedy delivery. Very satisfied with my smooth fire stone rocks for our outdoor firepit. They look great.
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4/5

2012-09-11

"The order was processed satisfactorily, the delivery was quick, but the instructions for installation need polishing.
I was left with the impression that the unit would be adjustible to fit chimney flue sizes from 8"x 8" to 13"x 13".
The instructions covered three steps for assembly, but the unit was pre-assembled. I am still not sure if it is supposed to be held on top of the flue with just the adhessive or there should be screws fastening it to the flue somehow.
"

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5/5

2012-09-10

"As always, a positive experience. Response to order was quick as was shipping. Websites was easy to use. "

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5/5

2012-09-07

"Good service. The fireplace screen is good quality and just what I wanted. Assembly of the legs on to it is needed."

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5/5

2012-09-06

"Great experience. Product was as described and in perfect shape"

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5/5

2012-09-02

"Product was exactly as advertised. Delivery was exactly on time. Assembly video was not for the oredered product. Overall, though, a very positive online shopping experience."


5/5

2012-09-02

"I found that the merchandise was high quality and delivery was fast. I'll shop at your store again."


5/5

2012-08-29

"Great. Delivered as promised. Given as gift and they loved it."


5/5

2012-08-28

"I cancelled the order as I had made a mistake. No order was shipped..."


1/5

2012-08-24

"My order waqs not shipped I was told that it was on indefinite backorder and I got an email stating that a refund was issued on my credit card."


5/5

2012-08-24

"I was impressed with the delivery time - really quick. The product arrived in good order. Would order from these folks again. Thanks."

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5/5

2012-08-23

"Excellent. Product was in stock which was great and competitively priced. Shipped and was delivered promptly and in perfect condition. A top notch merchant."

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5/5

2012-08-22

"Excellent in product, condition & immediate shipping."

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2/5

2012-08-20

"I am very frustrated that when I ordered the chair I could request and receive white glove service and the same morning as delivery took place I received an email that this service was unavailable with the delivery. It felt intentional and I would not have bought the chair had I known it couldn't be put together. I am very concerned because I ordered a bakers rack as well with the white glove service. Will this happen again?"

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5/5

2012-08-20

"Product was better than expectations; which were fairly rigid.
1. Shipping time was next day and delivery as suggested with good tracking. 2. Assembly was stright forward and easy. 3. Sturdy as hoped; ordered 1/2 cord brown and happy with looks. 4. Extra nice surprise was the canvus top. Good quality and the nice surprise was each leg opening has an elastic hook attachment for each post. The wind will not take it away. Highly recommend product and their service.
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