"my order was cancelled for no reason. they said it was the banks fault. thats not true because i paid on other websites on the same day and everything else went through."
"It is taking a long time to get one of my items."
"Shipping should be included when you pay so much for an item on this website. $9.00 shipping for a (lightweight) soccer jersey is ridiculous. I will Never purchase anything from here again. "
"I used to tell everyone about how wonderful their service is; however, this Christmas they really disappointed!! Between my husband and I we made three different orders. First, I ordered a jersey which was "low in stock" when I ordered on November 30th...it is now mid January and I have not received it.
Secondly, i ordered a FCB jersey that had to be resent for some reason...I bought it then received a. Email saying thank you for you return about a week later.
Lastly, my husband bought a shirt on cyber Monday that said it was in stock but he got a call the next day saying they didn't have it...so he lost all opportunity to use any cyber Monday deals anywhere else, and world soccer shop offered him NOTHING in return. To say the least...they've left us unhappy this season and if I do not soon receive my product I will be telling all those I recommended to world soccer shop to no longer be patrons."
"I like worldSoccershop. Com because everything I want worldSoccershop have ti."
"The website was easy to manage and easy to find what I want.
I wish for international shipping, free shipping can be applied or promo codes work work for international shipments and not only in the US.
I'm not too impressed on the status on when I receive my item. it doesn't show me anything. I believe its because it is international shipment."
"The order came in a timely fashion and merchandise was delivered undamaged. Only issue for me was the sizing. I recently returned for an exchange and am awaiting new merchandise delivery. "
"Always a great experience with worldsoccershop!"
"Great customer service and very quick delivery! Love World Soccer Shop."
"I WILL NOT shop here again because of a lack of customer service and delivery. My order did not arrive when it was supposed to even though I ordered in plenty of time for Christmas delivery. When I received tracking into the delivery date was later than the time it was supposed to arrive (based on all maximums days, plus). Called customer 'service' and received absolutely 'no service'. Staff didn't even make an effort to work with me, and acted like they really didn't care. Was given all kinds of excuses (ex. new Smart shipping was slow, there were extra days required for custom item, even though I explained that I had already included all maximum days when figuring delivery date, "out of my hands", etc, etc.) Then I tracked it a couple of days later and found that the delivery was moved out 1 more day!! Unbelievable. I called "uncustomer" service again with the same response from them. I tried to get have them send it overnight since it wasn't my fault.............nope............and she wouldn't even "consider" a discount on delivery!!! On both calls to World Soccer Shop, I was told it was not World Soccer Shop's responsibility (even though I ordered from them) and that I needed call FedEx and USPS. No help there!!! (surprise, surprise) In the end my husband ordered the items to be shipped overnight delivery. We had to pay for it although we were given a discount on the delivery. Still it was very frustrating for him, too. In fact, he was on the phone for quite a long time but had to call back and explain everything again because he got disconnected with the first person. Now.........On the other hand, I placed an order with Zappos. Had a similar delivery problem. The difference in service provided was like night and day!!!!!!. The representative was very courteous, helpful, did all that he could to satisfy me as a customer. He worked out a substantial credit for the inconvenience. Wow!!! What a difference. Since then I have gone to their site first for various purchases and will definitely be a Zappo's customer in the future. I know I'm just a small fish in a big pond, but word of mouth is very powerful.........."
"You're variation of products is amazing but somehow ordering and delivering is where I have the most difficult problem with. This is the third time where I've ordered a product and the delivery date changes, and I didn't receive the package on time or it was pushed to a much later date, not by a few days but months because of back order when the item said it was in stock. "
"My merchandise was delivered as promised, when promised."
"My son bought the jersey grab bag. 3 soccer jerseys for 100$. It is a great deal, great mix of jerseys. The jersey are high quality, there is an excellent stock of everything soccer related, and the shopping and ordering experience is very easy."
"I've used this site many time and bin happy every time 10 out of 10 every time"
"The merchandise was really great, but the shipping was too slow, i was dissapointed "