"good transaction, arrived in a timely manner and packed securely. Items were as described."

"I ordered a shofar from World of Judaica 25 September. After 7 weeks I had still had not received the order. I tried to contact them several times through email and phone. When I called their phone number I received a message saying it was best to contact them by email. After several emails I finally received a response saying the were going to send the item again. It was sent again 26 November by Israel Post with a tracking number. However every time I checked the tracking I got a message saying it was on its way to Mexico. I have no idea if it ever arrived in Mexico. I know if it did arrive here the Mexican Postal service is slow but not that slow and I was not offered any options for a different courier service. It is now 28 December and I still have not received my order. I have tried to contact World of Judaica twice and still have received not response. I have ordered items from China and most have arrived here in Mexico within a few weeks and if I contact companies in China or the U S I get a response in a timely manner. For this reason I am giving World of Judaica 1 star. There are many companies on line with great customer service.
I would like to add something. I contacted World of Judaica by their live chat service and did get excellent results so I changed the star rating."

"My package arrived all the way to New Zealand in less than a week. Good condition. Was easy to buy. We don't have any local options for such a large selection of Judaica and Israeli products over here. Very happy that I ran into this website. will be buying again soon. Toda raba ve kol tuv!"

"No complaints. Nice jewellery item.
Most importantly - SUPPORT ISRAEL BY BUYING FROM ISRAEL.
"

"This is my 3rd purchase from World of Judaica.
The first time I bought from this website was back in February 2013 when I bought a Seder Plate for Passover. Everything went wall back then, no complaints.
My second order was last year before Hanukkah. I ordered a Hanukkah menorah, a pack of 20 plastic dreidels and a pack of Hanukkah candles. My order this time was last (too about 5 weeks to arrive), and when it finally arrived, the Menorah (glass menorah) was broken.
I emailed CS and the were slow to respond. I asked to escalate to the CS manager and ended up having their CEO calling me personally. He was very nice and deeply apologized for the entire situation. He explained that they were overwhelmed during Hanukkah with much more orders than expected, and in addition moved to new offices which caused delays. Following the call with the CEO they ended up reseeding me the glass menorah and also added a free gift which I highly appreciated.
A few weeks later I got an email from them (that was sent out to many customers I assume) apologizing for the delays that occurred during that Hanukkah season. The email was very cute I must say (all employees were photographed holding signs that say "we apologize" and "thanks you" both in English and in Hebrew).
My third order was a few weeks ago. This time I ordered a Star of David gold necklace which arrived to the US in less than a week. Looks great! I got a great deal for this one (used a coupon from their newsletter).
Overall I find this company to be very responsible and reliable. Good people, great prices and an AMAZING product selection.
Highly recommended.
"

"Purchased a "Gili" styled Hebrew name necklace for my daughter. Her name is Sarah. It was great that their customer care proactively contacted me to ask whether I meant to purchase Sarah in Hebrew (???) or in English as my intention was to purchase the Hebrew name rather than the English one. I chose a rose gold plated colour. It arrived to the UK within ~a week and looked great.
As a side note - I'm always happy to purchase from Israeli companies, thus supporting trade with Israel, especially during these difficult times.
I intend to make additional purchases from this website soon for Passover.
Shabbat Shalom! "

"Siempre llega todo muy bien, y a tiempo; a veces algun breve retraso pero ya seria del servicio de paqueteria. Son muy amables, lo recomiendo ampliamente."

"I ordered from this company and spent a lot of money on my order. I also paid extra for 5-7 day express shipping, so that I would receive my order before Channukah. My order ended up being weeks late, and never got here in time. I had to tell my family members who I bought these gifts for that it would be late (even though I wasn't even sure it would ever arrive). While I was waiting for my order, I tried contacting the company several times via by phone and email with no response at all! Therefore, I filed a complaint with the Better Business Bureau, and only then did they respond saying my order has finally been shipped out! However, they did not take responsibility for their actions and tried blaming anyone else they could for the late delivery!!!!! Mind you, 2 of the products I ordered were Menorahs that I was going to give my niece and nephew, so they can light their own Menorahs. This company should be ashamed of themselves. Don't order from them as you may never even get your order, and especially don't pay extra for express shipping!!!! Below is their email response to me after I filed a complaint with the BBB:

Thank you for contacting us. I am extremely sorry for missing the emails from you.

I would also like to apologize for the delays encountered with your order. We were waiting on the supplier and we were not updated by our fulfillment team that there were any delays, so we did not know that your order was going to be delayed. We would of course have told you if we knew and had the information.

I have now opened up a case for my team to speak with the postal service and push for this to get to you without any further delay.

Once again, we sincerely apologize for the delay and any inconvenience caused.

Kind Regards,

How did they not have the information, and who is the supplier?????? Very odd….


"

"arrived on time for Hannukah. Nice packing. Toda and G-d bless!
"

"STAY AWAY! I ordered several items - they were quick to charge my credit card, but after a month of not hearing anything i began inquiring. They DO NOT return e-mails. They DO NOT answer phone calls. My only way to remedy this was to dispute the charge on my credit card. Seems like a scam/fraudulent set up tom. DO NOT USE THIS SITE"

"Ordered a bar-mitzva gift at the end of October. The order form said to expect delivery in 10-18 business days. Gift was eventually delivered on business day 23. There was no tracking number, my emails were unanswered and the phones are unanswered and the messages are unreturned. This is a shoddy, irresponsible company. "

"I purchased Tefillin to gift my wife. They were helpful in selecting the best one and offer great customer support. Quality was perfect and price was affordable too! This is the biggest surprise for my wife!"

"Order arrived fast and in good condition
"

"Product not as described. No response to emails, telephone calls or attempts to live chat to inquire about refund or exchange. "

"I purchased a Menorah as a gift for a friend, it arrived on perfect timing and in perfect condition."