"Your costomer service sucks. I have spent the last mounth trying to get the cameras to pan up, past my fence line. even eric the teck2 support has not even helped. you have wasted my time, and yours. your system doesn't work as advertised. I, sitting 10' away from the camera and recieve no picture. I was very dissatisfied with the whole experince. nobody goes out of his, or her way to get back to you."

"The motion detectors/floodlights/2.4 GHz TV cameras (VT38A)were not sending the in-house signals as expected. Although I purchased them so long ago that they were out of warranty, and I had just gotten around to installing them, customer sevice tech Andrew Packer gave me the info I needed to check them out and get them operating. The video sender (VK54A), likewise out of warranty, and totally non-functional is being replaced.
X-10's products are genrally terrific; I've used them for many years. Most importantly, their service personnel are very reasonable and do a great job. Thank you, Andrew Packer."

"Every experience that I have had with X10 has been top of the line. This time was no exception. The service is the best, the person handling my purchase is the best. I am very pleased! Thank You! CVD"

"I called today to get activation keys for reloading the software on a new computer.

Fast friendly service and Markus Davis was quite pleasant to work with. Will do business with X10 again.

Wayne"

"Everything was shipped promptly and as ordered. I needed to return one item that turned out to be unsatisfactory (LOLA music system). I called and Andrew Packer was very helpfull and took care of my problem quickly."

"Today I had the good experience of calling Ben at ext. #2620 to thank him for the help he had given me and to ask an additional question. He was not available and I talked with Leeanne Riordan. She was very helpful and said that she would pass-on my appreciation to Ben. I was having problems with the x10 VCR/IR Commander coding process."

"I have received 3 deliveries from X-10 and they all arrived in good time (even over Christmas).
I have sent some email’s (questions) and have always received a prompted answer no later than the next business day.
Twice I called X-10 and both times I received excellent service, unfortunately I am unable to remember the first lady who helped me but the other lady’s name was Leeanne Riordan.
I am happy with the service I have received from X-10; I would rate it above average
"

"Had a problem with an expired download link and Miss Leeanne Riordan from the customer help live chat took care of my problem and found me a working link in a matter of minutes!"

"As of today, I am still working on my first order. But wanted to take the time to say that I have been working with Steve Reeves from the sales dept. and am very pleased with the service I have received this far. He has really taken the time to determine what is best for my needs, at a very reasonable price. So I believe if the rest of their service lives up to his standards, then this will be a most dependable company to do business with on a regular basis. Dependability is crucial when providing security services.

Thank You,
Robert Walters"

"My last contact with you was regarding reloading Active Home Pro software into a crashed computer. Lacreshia from order support was excellent, very helpful and most courteous. I have used your hardware for more years than I'd want to admit to, and found it to be reliable and very competitively priced; and with support people like Lacreshia helping, you'll have this guy for a customer for a long time yet!"

"I love the X10 security system! This is our second one. (We had to leave the first one when we sold our previous home.)
I had a problem downloading the security module. Leanne was most helpful and polite.
Keep up the great products and service.
Bette Jo"

"I received help on a software problem from Leeanne Riordan. She was extreamly helpful with my problem. I think the problem is MY computer at this point. She did what she could to solve the problem."

"everything is perfect. leeanne from online was verry helpfull in helping me obtain a link to download the software needed"

"To ResellerRatings.com:

You have a valuable idea here, rating on-line businesses for the performance, good or bad, of customer service; at least, that is my understanding of what you do, although you may offer merchants more than just that service.

There is not a more important service, though, in my estimation, because each year I buy more products on-line than the year before, and since there is no one to deal with, as is the case in a shopping mall, or other in-person store where a sales representative meets you face to face, fast and courteous e-mail and telephone response is my way of evaluating the overall "character" of the merchant.

My recent purchase, and then later, my return of the merchandise to X-10.com was handled professionally and courteously by Rebecca Bjorneby.

As I previously stated, I buy many things on-line, and I'm happy to add my opinion to this survey, because of all my buying experiences, Rebecca's personal involvement with my order, and its return, rates at the top.

I'm sure that as on-line marketing continues to improve, and the service to customers is stressed, and given the importance it deserves, on-line businesses will grow and gain more market share, because a satisfied customer is very often a repeat customer.

Ms. Bjorneby kept the lines of communication open with me, by telephone and e-mail. I was sent invoices and tracking numbers, and all my questions were anticipated by her and answered promptly.

When my returned merchandise was received by X-10, I was sent a credit back to my charge card in less than one day.

And that's how a successful business keeps its customers, and doesn't need to spend additional money for advertising and promotions to attract new ones. The company increases sales on its strong base of repeat customers.

Thank you for this opportunity to commend Ms. Bjorneby for her superior service and helpful attitude.

I continue to hope for more people just like her, working hard and smartly behind the flash of a web page used by companies to attract us.

Kenneth T. Davis"

"Their software is crap. They sold me a program called Vanguard, but by looking at all the software on their site, they probably have the same problem.

The software cripples modem and fax applications on your computer. X10 doesn't disclose this problem either pre-sale or post-sale. They wait until you discover the issue belatedly when your applications won't work. By then it's after their 30-day return period.

I'm left with what I view as a pile of crap from them that I cannot return.

My only salvation will be to buy a new separate computer to run their software separately from theirs.

BS.
"