"The customer service agent Aaron S. was very friendly and had helped me order a security camera over the phone. When I had called back after making a decision upon purchasing the item, I was glad to find out that I could still speak to the same service agent I had just spoken with only a moment ago. I can't wait to receive my purchase in the mail soon."

"Well done Aaron! Great help in putting together my order and finding ways to save me even more money. Order was received complete and one day earlier than promised. Excellent."

"They brought back the "C" in Customer Service. I was very pleased with their prompt response, fast shipping and very good quality of the product. I will not hesitate to buy again from them."

"Brian J was very knowledgable and went out of his way to answer my questions. I can't speak to the product itself as I have not got it yet. I did the online chat feature and it was very rewarding, much better than being put on hold forever."

"AARON WAS VERY HELPFUL WITH HELPING ME MAKE A DECISION ABOUT WHAT I WANTED AND WHAT YOU HAD AVAILABLE. BECAUSE OF HIM, I WILL GET ANOTHER SYSTEM FROM HIM FOR ANOTHER LOCATION. I HOPE THE PRODUCT MEASURES UP TO HIS HELPFULNESS. THANKS"

"Something I bought didn't work.
I wanted to ship it back but I had to pay for shipping !"

"Chris Moist has been very helpful. I called to place a small order and then to be transfered to tech support. After discussing some of the problems as well as the things I was trying to do with the products I had ordered, Chris was able to sell me many new helpful items that enhanced what I had already purchased and eliminated the need to be transferred to tech support afterall.

Thanks again Chris!"

"Order was processed and shipped in a timely manner. One item was not shipped due to being out of stock. Customer support rep (Tamara Stanley) was courteous and provided confirmation that the shipment had been sent for the items that were in stock."

"CHRIS MOIST,
I AM SATISFIED WITH ALL THE SERVICES AND PRODUCT KNOWLEDGE PROVIDED. THE WEB SITE IS BEYOND WORDS. I HOPE THE SYSTEM IS JUST AS GOOD. THE ONLY AREA I MAY ADD IS TO PROVIDE A MORE IN DEPTH SELECTION ON WHICH CAMERAS ARE THE BEST FOR EACH INDIVIDUAL SITUATION. IN OTHER WORDS I WOULD HAVE LIKED TO SEND A SKETCH OF THE AREAS TO BE MONITORED AND THAT WOULD ENABLE YOU TO HELP FURTHER TO ASSIST THE CUSTOMER MAKE THE PROPER CHOICE. I HOPE I MADE THE RIGHT SELECTION. WOULD HAVE LIKED TO BE MORE SURE OF THE SELECTION I MADE WITH THE HELP OF YOUR EXPERTS. PROVIDING MORE INFO, SUCH AS A SKETCH, MAY HAVE MADE THE SELECTION EASIER AND QUICKER. THUS SAVING YOUR STAFF TIME AND REDUCE THE COST OF LONG DISTANCE CALLS..JUST A THOUGHT.KEEP UP THE EXCELLENT WORK!!! THANKS

NICK D."

"Tammra Stanley

****@****

Answered all my questions prompty, correctly and very fast. I like this approach."

"I Would like to say many many thanks to Rick Massey for your great patience and help to put an order from Chile thru a phone conversation.
Previous to call, i was affraid that not overcome the challenges that X10 website posses to me, fortunately I contact Rick and now I am waiting for my cameras
Thanks you all

"

"Thanks Chris M. With your assistance the material was easy to spec and order plus the pricing sealed the deal."

"Excellent, knowledgable sales force, expert help.
Chris not only completed my order quickly, he helpfully pointed out some inexpensive upgrades to my existing system. He even sent me extra data so I can try some new setups. They have a great selection listed on eBay now which is where I found the units I needed. I'm going to have some fun with these new X10.com additions to my home security system. Thank you X10.com, Mike H."

"I have not received my equipment yet,but I feel very confident that it's the right surveillance system for my home. Chris Moist was very knowledgeable in helping me in selecting the right equipment for my purpose.I would like to thank him very much."

"I know X10 got a poor reputation based on the X10 camera browser popups a few years ago, but I have to say that their products, quality, price, and support are excellent.

Greg helped me with an order yesterday when I was having trouble redeeming a coupon. He was very helpful. Their online chat product and technical support is also very good."