"I would like to first thank your staff for guiding me a first user.I just got my syma s026 chinook army heli,having a great time with it better then i expected. I'm waiting another delivery of another heli i ordered should get tommorow the s106 great job new customer for life"
"Received helicopter was happy with speed of delivery. Had some minor adjustment to be made am working with xheli to amend the problem. hopefully they will repair or replace the unit. If not give credit to purchase another model. will add further comment after result's are known. But the model was all it was supposed to be minus the problem."
"Order was for my son's birthday present. After much debate, considerable Internet searches, and similar company comparisons, I settled for XHeli.com. My final decision was based on XHeli’s rating with the Better Business Bureau (BBB.ORG). XHeli does have some flaws but they were nothing compared to some of the other companies who provided similar services. Plus, Xheli’s prices were comparatively better than some of the others I have seen.
My order came around 5 business days which is somewhat impressive, especially considering that I live on the East Coast.
I had ordered the Syma 3-Channel, S107 Mini Indoor Co-Axial, metal body frame helicopter. It arrived properly packaged and in one piece. I tested it and everything worked A-OK. No problems there.
I have only two cons. Firstly, the instructions booklet needs to be edited and proof-read for proper English construction and grammar (I would freely do it, if asked) and secondly, it would be nice if Xheli made some type of high-capacity batteries. It would allow for some extra flying time.
I would order from Xheli again and would recommend them to anyone looking to begin a trek into RC helicopters."
"Website is simple, easy to understand. The products are well documented and photographed so you know exactly what you are getting. Shipping seemed to take a little longer but could have been because of the holiday weekend. Overall, I am very satisfied and will return for future purchases."
"XHELI has a pretty good website with a large stock of RC helicopter options. However, I am disappointed with the service. I placed my order without any issues, but about 48hrs later received an email explaining that they would not ship my kit until I agreed to pay an additional $27 dollars for shipping. This amounted to nearly almost 30% of the cost of the order just for shipping. It appears that it is just a problem with the order page that allows you to click on the wrong shipping type. Even so... that seems extremely high costs for shipping. Bummer, I was really looking forward to working with them. Fortunately you can get a $80 RC helo off competitors sites without paying 30 bucks in shipping. "
"whell i got it and it flys verry good and its easy to fly. but it doesnt balance out verry whell, i was flying it and i stoped doing anything but holding the throtle manipulate and it started drifting backwards. but after i mounted my minicamera on the fusalage it balanced out perty good. so if you get on just put a little wate on the front like 7 or 8 grams and it should do whell. though it dosent fly good in wind. :)"
"I have only great things to say about xheli! There quick shipping is spot on, their prices are excellent, and they have a great selection of products. I will order from them again. "
"Did not recieve the item, was only told that it was out of stock after paying for the item. After 2 days i went back to the site wanting to buy another copter only to find that the option to input a coupon code is no longer there. Upon emailing them to ask for some sort of compensation in terms of discounts for my bad experience, they simply ignored my email. I am very disappointed, and will not recommend to friends again."
"i got my walkera 180d heli today,and its great,very easy to fly. i would recomend this heli to anyone old or young,novis or beginner."
"the parts got here quickly and the online customer support helped me find blades to work for my heli. even though they dont make blades for my model. I will most definitely be ordering form them again in the future. "
"Fast shipping, My item was received in less than a week from the order date. I wouldn't hesitate to order from xheli again!"
"Sub Par service! Helicopter arrived and remote does not work. Slow to respond to request for return... required two emails....no offer for a call tag. I should NOT have to pay for return shipping for a defective product. Again waiting for a response for a prepaid shipping label. "
"Found your Web site very informative on all aircraft info, very helpfull in selecting right starter purchase for me. After placing order, your customer service department was extremely helpfull in forwarding all shipping info.
Received product and very happy with quality, performance. Will definately make my next purchase thru XHELI. thank you so much- one happy customer."
"i love your co. except parts i need are always out of stock!"
"XHeli has great products and their delivery and ordering was smooth and very efficient. Their online live customer service is less than lacking though. I got booted from their live support 2 times and then their live support went offline, right in the middle of conversations. When I emailed them and asked about it, I never received a response. I only ordered from them because they had what I wanted at the right price. If I could have found it somewhere else, I would have purchased from them instead of XHeli because that kind of customer service is unacceptable. So my overall impression of XHeli??
+8 on Ease of use and ordering
+10 on shipping and delivery
-10 on customer service and response. Hope I never have a problem.
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