"Customer service has been amazing throughout my purchase and made it very smooth even when i was in doubt or having trouble with my order. The laptop came in good working order and i have no complaints so far on the build quality. Even added on replacing the thermal pasting and upgraded the wifi card days after purchasing the laptop. Shipping was quick and fast, much faster then i had expected. "
"Easy to navigate, easy to use. Better pricing than anywhere else."
"First off, the customer service is on point. The computer itself is amazing and I have no complaints about it. Any issues I have is gonna be your typical windows 11 troubleshooting stuff which of course has nothing to do with the computer but the OS. One issue you may face is getting the application to work for the RGB lights on the computer. The app provided by MSI (Not Xotic) is horrible. It maybe best to call MSI if you have trouble but Xotic can also provide support as well.
I got the 3060 TI and its an amazing gpu. Along with my processor, I basically have all my games running in the background, all running at 60fps without any issues. If you are unable to get 60fps, its because the game optimization is horrible and not the fault of the graphics card.
5 out of 5 score. Perfect"
"I am a student entering a new Ph.D. degree, and folks here have treated and attended to my every inquiry with excellence and drove me through a very pleasant laptop purchase!"
"My experience with xoticpc has been great from researching products, comparing model options and customizing the perfect computer for my needs. Purchasing experience was great this time and with previous purchases."
"I've now bought 4 laptops from xoticpc. Their online chat was an actual person (from the US) who ended up calling me and spending almost an hour waking me through different options (thx Eric!).
I had 2 laptops (1 that was probably a purchase from xotic maybe 4 years old) that had driver issues from upgrading to windows 11... They took them and fixed them same day for me, no charge.
My custom wrap looks great.
I wouldn't keep coming back to outfit my family's gaming needs of they weren't top notch folks.
Thanks guys! "
"Awesome purchase. Would recommend!"
"My requirements for an "office" computer are very different than most other architects. My clients want to see - really see - their home before they begin construction. VIRTUAL REALITY is by far the best way to accomplish this. Eric at Xotic took the time to ask questions and understand the specific needs and put together a system that is perfect for me. And best of all I did not need to be a computer expert - because Eric is a computer expert."
"Ordering from Xotixpc was super easy. My laptop arrives much quicker than expected too. It was effortless to get started. So far it’s been working great."
"Still waiting on my order, however everything leading up to now has been great!"
"Many many years ago I discovered xoticpc and haven't looked back since.
They offer the latest Computers on the market. The best feature of XOTICPC is the ability to customize the computer of your choice.
There are no comparisons when it comes to providing the options to fully customize your computer.
The web interface is intuitive and easy to navigate.
I found the need to reach out to support some time after purchase and each time they responded quickly, patiently, with courtesy and professionalism beyond approach.
You have a customer for life."
"I recently purchased an ASUS ROG Strix SCAR 16 from XoticPC, and I couldn't be more thrilled with the entire process. The shopping experience was quick and seamless, making it a breeze to find and order the perfect gaming laptop for my needs. The excellent customer service only added to the experience, as their attentive and professional staff were there to answer any questions and provide guidance throughout the process.
Although I purchased the laptop during an ETA (Estimated Time of Arrival) period, I am confident that I won't face any issues or delays. The team at XoticPC has consistently shown their dedication to delivering a top-notch service, and I have no doubt that my laptop will arrive as expected.
I highly recommend XoticPC for anyone in search of a new gaming laptop, as they have proven to be a reliable and trustworthy source for high-quality products and exceptional customer service. Thanks to their expertise, I am now eagerly awaiting the arrival of my ASUS ROG Strix SCAR 16, and I couldn't be more excited to start gaming!"
"This laptop has increased my editing workload handling by an enormus amount not longer waiting 24 hrs for 4k videos to export I get within the hour, best choice I ever made. "
"Had several questions during the process. And Eric was amazing. He even went out of his way to put in a request for a free mouse that the code wasn't working. They gave me affordable upgrade options as well. Can't wait to get it in the mail."
"Update: Customer Service made contact. Not sure if it was this review or the email. CPU out of stock. After nearly two weeks they finally knew this? Going from a KS to a K series, and they promised to expedite the build.
Update2: After an email exchange, there appeared to be movement. Now it's stalled again. Not sure how or why their processes went from Excellent to ****. This will likely be my last order from them.
As a returning customer, found this second order becoming a nightmare.
This order surpassed the email dates of starting progress. The online Order tracking is also more than a week past even getting started. With no updates or progress.
Previous order from 2019 was done exceptionally well. So well, my Father-in-law ordered the same G9 a few months later. Son then ordered a Sager Laptop months after that.
Find it totally poor, with all parts listed as in stock, that there's been no update/progress. And even by their longest time delay, the PC should be here by the 24th of April, but no progress has been made on build.
If they ship me the parts as Ordered, I could have this built in a day.
The reason I started with XoticPC is they had the parts I would use, in the configurations I would do them."
"Super easy picking out and ordering a new ROG Strix Scar 16. Didn't take to long to come in either. Booted it and and it's working great. Can't wait to finish the setup and get going."