"Customer service has been amazing throughout my purchase and made it very smooth even when i was in doubt or having trouble with my order. The laptop came in good working order and i have no complaints so far on the build quality. Even added on replacing the thermal pasting and upgraded the wifi card days after purchasing the laptop. Shipping was quick and fast, much faster then i had expected. "
"i look forward to getting my laptop"
"Purchase procedure was simple enough. Mine is a preorder, so we will see if everything is as requested upon arrival."
"Great advice and responsiveness from the sales team. Worked through issues with availability in these trying times with chip shortages and shipping issues from manufacturers. Gave me great advice on a platform that would work well for Game Development!"
"It was easy to look for the product I needed/wanted. The staff was very helpful and friendly, and responded very quickly! The site also gave all the necessary information and more on the product I was buying!! Definitely would buy from them again!"
"My order is still in progress, will see how it goes."
"I bought this for my son who's into gaming. Ordering was fast and easy and we were able to select everything we wanted. Shipped within a day. Will definitely order here again. "
"Good and fast customer service, the owners even reach out to you sometimes after purchase to thank you personally. Solid collection of gear and tech too "
"Good customer service, helped me with my upgrade"
"I just purchased a new gaming laptop through Xotic PC, and enjoyed the ease of using the website to customize my build. I have purchased from Xotic PC in the past. They have great customer service and someone is always available to answer any questions about my specific computer build. I have loved using my previous Gigabyte laptop that I purchased from them in 2014. Their great customer service and the quality of the product are what encouraged me to buy my new Gigabyte laptop from them as well."
"I ordered a laptop that was a preorder for April, April came and went and it got pushed back , month after month the preorders kept getting pushed back due to msi not sending the equipment . After 7 months I decided to not wait any longer but the company helped me find a laptop just as good and put it on a rush order so here’s to hoping it gets here soon after such a long wait ( lap top is for the wife and she’s not to happy) wish me luck "
"Overall, I love the fact that I can customize my computer the way I want it to be! I totally trust these guys and I can't wait to get my gaming laptop soon!! Honestly, they have reasonable prices for components you want and the laptops that suite you, however, if you want the best of the best, of course, there's going to be some extra pay, but that's normal. "
"First time I've ordered a PC from XoticPc and I could not be happier with the whole process. "
"I have been looking for a new Laptop for a while now but it seems everywhere has inflated prices, I have a laptop that is 8yrs old and I have done a couple of minor upgrades and it has worked amazingly up until my 12yr old son "borrowed" it and dropped it the case broke in so many places it was even funny. I have looked and looked and for a Laptop, with decent power and productivity I was looking into the 3k don't want to spend that so I stumble upon Xotic PC and loved the website layout and the customizing was super easy and I was able to get a PC that worked for me for well under what the others were offering. Cant wait to get my new Laptop."
"They have an great selection of parts to choose from, and love that they provide all sorts of services for you, from overclocking, to high end packageing, it is awesome"
"To start I ordered my laptop on June 9th and as of writing this review (Aug 30th) I still have yet to receive it. This is incredibly inconvenient and certainly worsened my experience, of course this wasn't Xotic's fault but the company that they were waiting on. The time the piece was set to arrive just kept getting pushed back from early June all the way to mid-late September. It was always in small increments though I felt like a pig with a carrot in front of my face.
That all said XOTIC did do a pretty good job getting me a different computer with virtually the same specs, and most of the same deals I was getting earlier. I'd give a higher rating if I didn't have to pay even more for this new laptop (it has a better keyboard as to the last one) and/ or I got all the original specials. I'm happy though now that my laptop is set to arrive within the next week or 2! "