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Verified
5/5

2005-04-16

"Easy commercicial site to do business on. Good and fast service, great communications about order. Arrived quickly and packaged very well. I will certainly do business with Xoxide.com again when the need arises. Good Job Xoxide!"

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Overall quality of the company
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Overall quality of ordering process
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Ease of ordering online
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Verified
5/5

2005-04-15

"Fast Shipping, Great Prices, great selection and Friendly!"

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Overall quality of the company
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Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
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Verified
5/5

2005-04-15

"Good pricing, good selection, items you have a hard time finding somewhere else"

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Overall quality of the company
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Is committed to quality products and services

Verified
5/5

2005-04-15

"This is a great store, nothing much else to say. Great products at a great price."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
Being easy to reach
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Being trustworthy
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Resolving problems
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Being knowledgeable
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Making decisions on their own
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Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2005-04-15

"Good Prices Great service. Well packaged and very fast shipping. Thank you xoxide.com "

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Verified
1/5

2005-04-15

"Horrible communication, slow to ship. One week after order still no shipment confirmation. Ordered 2nd day air because I needed it fast, very disappointed. They dont have anything you cant get for a better price and faster shipping.....avoid these guys!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Overall technical support
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Being knowledgeable
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Making decisions on their own
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Resolving problems
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Verified
5/5

2005-04-12

"My experience with Xoxide was great! I ordered an Ultra X-connect power supply and a Lian-Li PC-65 side panel with window. Both items were packaged together very professionally, which made me feel comfortable with my purchase. After I had received the package, I had questions for the Xoxide customer support staff. Every e-mail was answered promptly, and they were very helpful. I will without a doubt do business again with Xoxide."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
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Making decisions on their own
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Resolving problems
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Being knowledgeable
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Being trustworthy
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Being easy to reach
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Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
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Overall web site
Web site being easy to use
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Speed of web site

5/5

2005-04-11

"All I can say is that this store is AMAZING. I was looking for some new fans, and they have a HUGE supply of all kinds of modding supplies to make any computer look good. good prices, and a VERY helpful message board full of people willing to help you with your questions. I also got some hot fan controllers and cold cathode lighting for my case! Thanks again Xoxide for the amazing service, and fantastic deals!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
Being easy to reach
Making decisions on their own
Being knowledgeable
Resolving problems
Being trustworthy
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2005-04-07

"Recent order was perfect. Xoxide is great, with X-hour and rewards. I like em'."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
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Customer service resolving problems
Customer service being knowledgeable
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
4/5

2005-04-06

"They have great prices on some of their products, it changes around every once in a while. They also have a a nice rewards program, which helps to offset their somewhat high(in my opinion) shipping costs.

I was somewhat dissappointed with the turn around on getting my order out the door, it took a couple days before it got shipped out. My order was fairly late at night, and coming from west coast, but I have received next day notice of shipment from bestbyte.net from same order time.

My other gripe is that they use ups for their base ship method, though this is more a rip on UPS. I would like to see usps flat rate box priority mail option ($7.70 for 11.5x8.5x?).

It would give faster delivery times, at about the same price, for moderate size orders.

All in all though, their special prices on certain items made it worth ordering stuff from two different places.

I would like to see more cpu air ducting products, like evercool ad-01, and sunbeam overclockers ducting kit, etc.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A
Being trustworthy
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Resolving problems
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Being knowledgeable
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Overall web site
Web site being easy to use
Speed of web site
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Verified
4/5

2005-04-03

"Wow, this steams me up. I posted a very elaborate review of my experience with Xoxide. Now it was deleted. What's the point of this site if informative reviews are thrown out?

Anyhow, I ordered a 80mm red LED case fan from these guys. Ordering was pretty simple, but flags went up when I was brought to a yahoo page. They conduct their business through Yahoo, not so sure I was comfortable with this, but it was only a $10 purchase. In any case, they shipped USPS, so it took about a week and a half to get a case fan to me. Even then, the day I ordered it, I wanted to cancel the order and buy the fan from another site (so that I would recieve all my parts at the same time). Their offices close at 5pm (PCT), and it was a Friday, so I was pretty much stuck with the order.

Other than that, they're fine. X-Hour is pretty neat, but I haven't participated in it myself.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Being knowledgeable
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Being easy to reach
Making decisions on their own
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Being trustworthy
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Resolving problems
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Web site being easy to use

Verified
5/5

2005-04-03

"Easy Order. Easy Interface. Easy. Lots of L33t things. Good prices. X-hour is awsome. Xoxide.com is worth buying from forever. should of boughten a long time ago."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
Resolving problems
Being knowledgeable
Being easy to reach
Making decisions on their own
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2005-04-02

"I made my order after noting Xoxide had the best deal that I could find after hours of scouring the internet for the Zalman Reserator. I made my order, they provided an order information link immediately. A couple days later, it shipped, and they helpfully sent me an email with a tracking number link for whom they shipped the Zalman Reserator with. It arrived right on schedule; the whole process was very smooth. Shopped with them before, and will do so again in the future."

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Verified
1/5

2005-03-31

"Ordered 7 case fans and a new heatsink&fan on 3-17-05 received package on 3-23-05 sent wrong heatsink.I called and they said they would send out the right one ASAP and they would e-mail me a pre-paid return label to return wrong heatsink,I received label in an hour and returned wrong heatsink the next day. I waited 2 days for an e-mail to confirm new heatsink shipped it never came called them on the 25th they could not tell me if my part had shipped, had no info for me, rude customer service rep. called back on the 28th (after eastrer weekend) said part would ship today it did and I received it on the 30th, will never order from them again they have no clue how to keep customers happy, good prices very poor customer service!!!!!! "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Being trustworthy
Resolving problems
Being easy to reach
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-03-31

"Used cheapest shipping available: via USPS, arrived in one day from penn to Maryland. Everything works great, fantastic prices, cheap shipping. Ordered 2 dual cold cathodes (blue), lazer led, 6 blue led fans, ZM-MFC fan controller and blue EL wire. Great packaging"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Resolving problems
N/A
Being knowledgeable
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Being trustworthy
Being easy to reach
Making decisions on their own
N/A
Overall customer service
Customer service resolving problems
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Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use