"I will start by saying that this is my first purchase through Xoxide, and I'm debating using them again. The pricing of their products is on par with other online retailers, albeit a tad more expensive but nothing extravagent. The customer service was as good as it needed to be, nothing more and nothing less. The packaging of the products was fine, again nothing to write home about.
I do have a few beefs, from order to initial date of shipment was 4 business days - this needs to improve. An order placed early Wednesday morning didn't ship until Monday the following week. Other retailers have items shipping one day after order confirmation.
Initially I placed an order and forgot to enter my Xoxide reward user ID. There is a policy that once an order is place it cannot be revised. Thankfully due to the slow shipping process I was able to cancel the order and reorder with the information included. I cannot believe that Xoxide would rather have me cancel an order, use customer service time, and reorder instead of placing my name where it belongs. I admit it was my error, but isn't that what customer service is all about? Helping the customer?
The jury is still out on Xoxide..."
"This is not the first time I have ordered from Xoxide and not the first time I have been dissatisfied. I will refrain from ordering from them again. I will stop posting their for sale deals to the forums I am a member of as well.
This order I ordered a Glacier Dual Led Fan PSU. It was on sale. Their shipping options are not current with most online vendors. They do not offer the option of USPS Priority which would be cheaper, safer and faster than UPS. The package took 9 days to get to my door. I am on the west coast and I order from east coast vendors frequently. No other east coast vendor, in my experience, takes this long to ship to my door. I needed this PSU late last week for a build.
The handling/packing dept at Xoxide is flat out deplorable. All items I have recieved in the last 3 orders from them have been thrown in the bottom of a box and some brown paper has been shoved in the box as a packing material. This material is just shoved down on top of the item that is thrown into one corner of the box. This creates instability in actually carrying the box and it tends to jump out of ones hand when picking it up. How many hands did this parcel jump out of before it almost jumped out of mine? Horrible shipping practice.
The PSU I recieved looks as if it was returned to Xoxide on an RMA. Box is bent and torn on one side, box top mashed in, the PSU was resting in the PSU box bottom with no packaging or wrap, no screws, no manual, no identifying paperwork, nothing but an exposed PSU in a bent box. I am surprised there is a power cord in the box. I am surprised there is no dust in the casing as if it was used previously. I mean this is the worst shipping I have ever seen from a vendor. Ridiculous.
I gave them 3 new orders in the last 1.5 months and gave them time to impress me with every order. This last order is the final straw for me. "
"Ordered a three-pack of Ultra "Titanium" ball bearing case fans with a great coupon like hundreds of others. Received prompt confirmation that included a link to USPS tracking. Bubble-padded envelope arried four days later with the product in perfect condition and a packing slip. This was my first order and I'm bound to be a return customer. Good job, Xoxide."
"Excellent customer support as always. There was a mix up with my credit card information, and Will was incredible and worked dilligently to get everything squared away. After all the corrections were made, I recieved my package 1-2 days later. Xoxide is better than ever."
"I initially found out about Xoxide through a friend who was looking to mod his computer in creative ways and had found their website through ResellerRatings. He recommended that I check it out and after browsing through their site I found many things that were reasonably priced and I even came across lots of innovative items for customizing your PC that I'd never seen before!
Each item had a creative description of it along with atleast one picture, pricing, and in-depth tech specs on the item. Finally I decided on a great looking Cold Cathode light kit that had a "liquid" effect to it and a 120mm Blue LED fan. I continued to confirm my order and shortly I got my confirmation order with tracking number and all.
Overall their website has a great look, the products are creative while still being reasonably priced, and the community that has formed in their forums is great! I'm already planning out what part of my next paycheck is going to get me from their website."
"Great store with plenty of stock on items other vendors either do not carry, or keep only minimal quantities on hand. This store saved me when another had backordered a significant portion of my order, making it possible to build the systems on time!"
"I recently placed a small order through this merchant and it arrived in perfect condition. They offered a very competitive price on the small item I ordered; however, their shipping was very slow compared to other online computer hardware retailers that I have used."
"great prices and products for modding... I especially like their sales"
"product arrived in perfect condition. great fast shipping I would purchase from them again."
"Order was processed & shipped promptly. Happy with results."
"Xoxide.com is one of, if not the best, online stores for computer modification and gaming products. Great prices, and inexpensive shipping,if you don't mind waiting a few weeks for your order. Go with UPS if you actually want your purchase the same month you buy it."
"I recently ordered a Cooler Master CMStacker case and some accessories for the case from Xoxide.com. Overall I was very pleased.
> Purchasing Role
Moderate Gamer + Home User
> PRICE
The prices are fairly normal compared to other stores/websites. You can use your credit card or PayPal to pay for merchandise.
> SHIPPING OPTIONS
Xoxide currently offer 6 shipping methods.
> DELIVERY
After ordering my case Xoxide sent me a confirmation email with order information as well with enough information to make any last changes like canceling or ordering more with no extra charge for delivery. Also after your purchase has been entered into their system, Xoxide sends a tracking email from UPS.com to track your product. My CMStacker case arrived on time in a pretty good condition, it had on corner a little bent in, but that’s alright since the package arrived all the way from Newtown Square, PA and I live in Santa Clara, CA.
> EASE OF PURCHASE
The Xoxide website is very easy to navigate, and find what you are looking for. Not the best website around, but offers the best accessories (add-ons to products) that I have seen.
> CUSTOMER SERVICE
Xoxide offers great Information page that explains the policies and contact info for costumer service.
As for the CMSTACKER case, it is the best case I have ever seen, high quality, maximum upgradeability, support up to 8 fans and two Power Supplies. Supports tool-free installation and much more. I would defiantly recommend this product to others.
Some advice, before ordering anything from the web, always find where the company resides or where it sends out it products from.
"
"Xoxide is a GREAT place to do business with, I have made 3 large orders from them in the last few months and I will continue to order products from them again. Shipment was quick and arrived one day earlier than promised. The prices are competitive, and I love the x-hour!"
"Xoxide.com is a fantastic place to shop. I found their website very easy to navigate. Xoxide also had a wide variety of name brand products of high quality, with low price tags! My order was processed and shipped fast. Shipping was cheap and reliable. Thank you Xoxide for the great shopping experience!"
"I called xoxide.com and the people were very friendly and were quite helpful with my product selection and even pointed out several other items of interest they didnt carry. Basically meaning they were more worried about my personal satisfaction than selling me something i didnt want.
This place gets an A++ from me and will definitely buy more stuff from them."