"Excellent overall. Products shipped the next day and everything was very reasonably priced."
"Made an order on Monday afternoon. It's now wednesday, and I'm still waiting on the order to be processed. I've emailed them to ask what is holding up the order, but I haven't received a reply yet.
UPDATE : Got an email reply from Dot about my order status. According to the email my order is being processed and should ship soon.
UPDATE : It's now Thursday afternoon. The charge to my card has now posted to my account. However, I have received no email from xoxide saying my order had been processed. Status on the site still says the order is waiting to be processed. I have emailed them again and I'm now waiting for a reply as to why I have now been charged even though the order hasn't been processed yet.
UPDATE : Friday at 10:30. I received a reply to my email and this one apologizes for the delay in shipment and promises the order will be shipped today. Also, the rep(Dot again) said that typically they have a 36 hour turn around between order and shipment so my current case is not the norm. I still haven't had my actual question of why there is a delay answered. I doubt I will. I will update again when I get a tracking number email.
UPDATE : Monday. As far as I can tell they haven't shipped it yet, so I guess that means they lied to me in the email I got Friday. I'll wait until this afternoon, then I'll email about it again. At this point I already feel I'll never order from them again.
UPDATE : Good news! Package did ship Friday. Shipping conf. didn't email out until today. UPS already has by package and it's on it's way. Glad to know that they did ship it Friday. Still, it's annoying that my tracking number showed up 3 days later. At least I don't have to email again.
UPDATE : Received my package today. Will check it out when I get home. Ordered last monday, and received today so thats 8 days from order to receipt. I'm not too happy about that. I made another order with them for 13 bucks worth of stuff to see if it happens again or if the first order was just a fluke. Incidentally, I made that order monday and it hasn't processed yet.
UPDATE : Checked my package. Doesn't seem it was exactly packed with care. Everything did arrive okay, but the clear keyboard I bought was in a crushed box. It was okay though. Also, the keyboard had an option to add a cold cathode to it to make it really cool. Turns out there's not place on the keyboard to really add one, you'd have to mod the keyboard with a dremel to fit one into it. But anyway, I have enough info now to review xoxide's service, which I didn't find to be on par with my expectations of an online retailer.
CONCLUSION : Xoxide has great prices on items, but has terrible customer response. It takes them far too long to process and then ship an item, and far too long to relay this information to you(The order I received today is still showing as not processed yet on their website). If they have something you believe you absolutely must have, then order from them, but don't expect to get it as quickly as you would from newegg.com or frozencpu.com. "
"A most wonderful merchant to do business with! They replaced an item that was out of stock with one of higher value and didn't even charge me the difference!"
"Xoxide was really good. There service was good, and the product came in perfect condition, worked flawlessly after I installed it and recieved the package in a few days. 10 out of 10"
"GREAT ITEMS AND PRICES! FAST SHIPPING!GREAT SEVICE! A+++++++++++++++++++++++++++
10 OUT OF 10 IN MY BOOK!
THANKS!"
"Nothing but good things to say about this store. Fast shipping too!"
"Easy-to-understand payment and shipping methods!
Great variety of products at reasonable prices!
Xoxide.com is an enjoyable website to browse, and an even more enjoyable store to purchase from!
I ordered a comp case, psu, and 2 fans. Emails were received with simple, clear information on shipping and payment status. All products arrived on time and in perfect condition.
I for one will definitely be a returning customer!"
"Very nice items, fast shipping and emails. Great round cables, so helps with the over heating problems compared to the standard flat ribbon type cables."
"Fast shipping, A great store. I have not only ordered the VGA Silencer (rev. 3) and some cable sleeving, but I have also ordered a case , power supply, and 2 UV cold cathodes. All came in great shape, and I could not have asked for more.
--Rob"
"Ordered illuminated multimedia keyboard. Fast shipping. Easy ordering. Product was as advertised. Best price that I could find on the net. Amazed that they lived up to shipping time as advertised. Item packaged to minimize any damage through rough handling. Would use for future purchases without hesitating. "
"My expierince with Xoxide.com has been a positive one. They sell quality components at resonable prices. I will look there again for future purchases. I recommend them."
"Second order, fast shipping helped me meet a deadline. Site is straightforward with great prices, for both orders they had the lowest price."
"Great-shipping-packing-service-products! I purchased Molex elect. conns., a Molex removal tool, a power supply Molex changeover kit-all UV. Their site was just what I needed!"
"I recieved a Thermaltake Tsunami case along with a Thermaltake Butterfly 480w power supply. The transaction between xoxide.com and myself was prompt and quick. Everything got to me undamaged. The only problem, which I will clearly state was no fault of xoxide.com, was that Thermaltake sent me a black Power supply instead of a silver one as ordered. The xoxide customer service rep that I have been working with has been exceptionally good at making sure that Thermaltake gets me the right power supply, eventhough they (Thermaltake) have been very slow on there part. He's sent several e-mails/attachments and appologized for this, which was truly no fault of xoxide- just their Thermaltake vendor. Overall they are great!"
"Great transaction! I ordered a case and some fans and received items very quickly. I recommend xoxide unconditionally."