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Verified
5/5

2004-03-05

"Great company.
This is my second transaction with them. The First time I had ordered two 80mm Blue LED fans from them. This time I ordered a Ratpadz GS which I wanted for awhile(ever since I joined hardforums) I had ordered the ratpadz to go with the new mouse that I had gotten. anyway I recieved my shipment the same day I recieved my mouse which made me very happy. It was well packaged. I WILL purchase from Xoxide.com again because they have a great business.
"

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Overall quality of the company
Pricing of products and services
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Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Resolving problems
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Making decisions on their own
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Web site reliability
Web site being easy to use
Speed of web site

Verified
4/5

2004-03-02

"Good Product Selection. Great Customer service. Warned me of a conflict with my products and lket me change by email."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
1/5

2004-03-01

"I placed an order for 2 Artic Cooling VGA Silencers. Received order acknowledgement immediately. Ted e-mailed me telling me since I paid with PayPal, my order will be processed later when my payment clears. So far so good. PayPal notifies me that my payment is cleared on the 19th. No e-mails that my order is in process or on the way. I e-mailed them on the 25th and 27th to inquire about the status of my order and so far no replies. I give them a few more days before I lodge a complain with PayPal. Bad experience so far :("

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Verified
5/5

2004-02-28

" A GREAT place to buy.
Good cases at a reasonable price....
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Overall customer service
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-02-27

"Excellent service and transaction! The merchandise arrived as shown on their website. In fact I liked the selections and service so much I have already placed my second order."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being easy to reach
N/A
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Overall web site
Web site being easy to use
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Verified
5/5

2004-02-27

"While I was initially disappointed that these keyboards lacked the choice of illumination colors of their eliminX cousins, and the keys are translucent white tather than fully transparent, you just can't beat this price anywhere for an illuminated keyboard. Plus, there's no other model of illuminated keybard that offers the full set of multimedia function keys.

My order was fulfilled very quickly and I am overall quite pleased with my experience with Xoxide.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being trustworthy
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-02-27

"I was very satisfied with this merchant. The product ordered (a computer mouse) arrived on time and exactly as ordered. Shipping was very well priced (lowest shipping I've paid on an internet order in a long time) and seemed to be just the postage fee with no additional handling charges. This was my second order from this merchant and if I have a future need for the equipment they carry, I will definitely choose them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Overall customer service
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Customer service being trustworthy
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Customer service being easy to reach
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Customer service making decisions on their own
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Customer service resolving problems
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-02-27

"Excellent,excellent, excellent. The merhandise was shipped quickly and well packed. I had one small problem which was resolved very quickly. I will definitely buy from them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-02-24

"Xoxide Delivered my stuff faster than two other online merchants did on orders placed on the same day.

Thanks Xoxide, you guys Rock!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Overall technical support
N/A
Resolving problems
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Overall customer service
N/A
Customer service being trustworthy
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Customer service making decisions on their own
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Customer service being knowledgeable
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Customer service being easy to reach
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Customer service resolving problems
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Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-02-24

"Great company to do business with. Order came eariler than expected. Great Product. Would deffinately do business with again!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Overall customer service
Customer service making decisions on their own
N/A
Customer service resolving problems
N/A
Customer service being knowledgeable
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Customer service being easy to reach
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Customer service being trustworthy
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Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-02-24

"Very responsive vendor; also quick fulfillment and shipping of order"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
Being trustworthy
Being easy to reach
Being knowledgeable
Resolving problems
Making decisions on their own
Overall customer service
N/A
Customer service being easy to reach
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Customer service making decisions on their own
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Customer service resolving problems
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-02-23

"Easy to navigate and fast shipping. I will recommend to friends."

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Pricing of products and services
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Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused

4/5

2004-02-23

"Xoide is a great place to order all of your PC modding supplies from. They have a great selection for all kinds of applications. The offer a rewards system for frequent buyers and they also have a special sale called X-Hour where in you can order something they have selected for a dirt cheap price. Their shipping is timely and orders arrive well packaged. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services

Verified
5/5

2004-02-22

"I love xoxide.com. The products they sell are products that are in demand for the PC showoff enthusiast. My most recent purchase with them
was the acrylic xoxide case with 5 LED fans.

My buddy on MSN messenger sent me this link of the acrylic case and some from other sites. The price fit my budget (it was one of the best deals
I found after my 5 day search for an acrylic case) so I decided to go for it. Their site allows you to custom pick all the components you would like to have come with your case (i.e. Power supplies, fans, grills, secondary lighting, etc) and have quite a few options to choose from. The only downside is that if you want to see a picture of the components that you wish to be included with your case, you have to find it elswhere on the site. Maybe some links for pictures of the available components on the order
page that I was interested in including with my purchase would have helped with my decision. Nevertheless, I found what I was looking for and was happy when it was delivered to my doorstep.

Im a fairly impatient person but the case did arrive in a timely manner. I ordered parts from another company to see who would get my orders here first and my case came only a couple days later.

The case had to be assembled from scratch, but came with instructions and pictures that were a far too easy to follow and I had it together with
all my components installed and running in less than 3 hours. After I had it all together I found that they give you extra screws and miscellaneous
assembly parts. This really helps just in case you lose screws during the assembly process.

Overall, I was extremely happy with my purchase, and I will definately be ordering from xoxide.com in the future. They have many other good deals
that are well worth a look. I would suggest rushing the order if you just cant to wait more than 6 or 7 business days for it to reach you.
-roach
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Resolving problems
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Overall customer service
N/A
Customer service making decisions on their own
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Customer service being easy to reach
N/A
Customer service resolving problems
N/A
Customer service being knowledgeable
N/A
Customer service being trustworthy
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-02-21

"Ok I ordered on monday the 16TH, ordered got processed next day, no problem, I also ordered from coolerguys.com, i recieved my order from coolerguys on the 20th(yesturday) Now im short parts, first of all Xoxide never answeres emails, ive sent several emails begging them to answer back because fedex cant validate my tracking number. Atleast email me.
Heres a recent email:

Stop ignoring me, this is the worst service ever. Above is a link to my order from you guys, can you please tell me why me tracking number isnt valid with fedex???

please help
(i didnt post the link here)
-----------------------------------------
or this one:
I have copied my confirm email below, my fedex tracking number is invalid, fedex wont validate it, please stop ignoring, ive sent several message before, and you havent responded.

thank you

Copy of message:> This email is to confirm the receipt of your recent order from Xoxide.com
>
> You can always find out the current status of your order by going to xxx.xx
>
>
> Date Mon Feb 16 21:02:05 EST 2004
> Ship to xxxxxx
> Xoxide Rewards User Name
> Bill to Same
> E-Mail ****@**** (emailed)
> Via Canada - Airmail (4-10 days)
> Payment Visa
>
>
> Name Code Qty Each Options
> ------------------------------------------------------------------------
> Thermaltake Ducting Mod 012467 1 9.99
> Silver Fan Screws R Silver Fan Screws 1 1.49
> Subtotal 11.48
> Shipping 7.35
> Tax 0.00
> Total 18.83
>
>
>
>

Still no answer from them, terrible service.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
N/A
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Being easy to reach
Being trustworthy
Making decisions on their own
Being knowledgeable
N/A
Resolving problems
N/A
Overall customer service
Customer service being trustworthy
N/A
Customer service resolving problems
N/A
Customer service making decisions on their own
N/A
Customer service being easy to reach
Customer service being knowledgeable
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability