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Verified
5/5

2003-11-11

"Excellent service, The product site provides excellent details with robust colors and ease of navigation throughout. Shipping is on time as stated. I will definitely do business with Xoxide again."

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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
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Delivering products on-time
Delivering products damage free
Variety of brands and products offered
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Ease of ordering online
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Verified
5/5

2003-11-11

"Xoxide is a great place to buy fun, innovative products. I check the website several times a weeks as there are always screaming delas popping up. They've always taken care of me as a customer and even offer in-house rewards points that you can use to purchase product. "

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Making decisions on their own
Resolving problems
Being trustworthy
Being knowledgeable
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2003-11-10

"case arrived in great condition. hardware was included to attach motherboard. Not a scratch on the case or plexi glass.

Thought the case was better looking in person than the one on the website :)
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-11-10

"bought from xoxide for 3rd time. once again excellent service and great prices. i will come back again."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Making decisions on their own
Being knowledgeable
Being trustworthy
Resolving problems
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2003-11-06

"great seller - fast processing, order was shipped immeditately and arrived in neat packaging....A+"

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Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2003-11-06

"I ordered my fanless vga cooler with the 'basic delivery' option and it arrived on the 3rd day later. And I didn't get the typical 'this item temp. out of stock' email that I get with lots of on-line retailers. I was very pleased."

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Overall quality of the company
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Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
N/A
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process

Verified
5/5

2003-11-04

"These guys have a great selection of mods and really cool computer equipment. Prices are pretty good and competitive and the quality of the products is top notch. Quick shipping and easy transactions definatley bring these guys to the top of my list for purchasing computer mods, cables, fans and more!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2003-11-03

"Incredible selection! Great Products! Fantastic Prices! Fast sipping! I probably sound as though I am gushing all over myself, but I am honestly very pleased in every way. First impressions mean everything and Xoxide does not dissapoint! "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
N/A
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
1/5

2003-11-03

"Got my case, yeah. But shipping it was a total joke. They charged extra for shipping, but decided to put the extra case fans INSIDE THE CASE!!! WHAT??? HELLO! IT SCRATCHES IT UP YOU MORONS!!! I didn't pay extra for a nice case to have the plexiglass SCRATHED.

I tried contacting this company three times. Twice py phone, once by e-mail. No response. VERY DISSATISFIED.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
1/5

2003-10-31

"Ordered Panaflo quiet fan, Zalman chipset cooler and a fan rheobus.

Good: I mistakenly ordered two rheobuses, immediately emailed them my mistake, and the order was corrected.

Bad:
1) the correction was never confirmed by email, and I had to wait till I got the product to find out that they had corrected the order.
2) the packing was terrible. The items were bouncing around inside the Priority Mail box they shipped them in, resulting in...
3) a 4 channel rheobus with only 3 working channels.

I have not yet contacted them about it, but so far I have not been impressed.

BB
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
N/A
Customer service being knowledgeable
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2003-10-31

"Ordered a set of headphones during X-hour. Very quick shipping. Quick e-mail response and site is pretty navigable. Overall a good experience and I would shop there again."

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Pricing of products and services
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Is committed to quality products and services
Is trustworthy
Is consumer focused
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Likelihood of customer recommendations
Overall product shipping and delivery process

MOD
Verified
1/5

2003-10-31

"I have try calling them, email but nothing, i cannot get a holod of them pay for 3 day order and it took a week. some of my product are missing and others are wrong. charge my credit card within 48 hours and now it takes a week and i have not bee nable to get a hold of them to fix my order. BEWARE. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2003-10-30

"I just had an excellent experience with this company. I ordered a number of cold cathode products as well as fans and cables. Everything arrived in perfect condition. I ordered a few products from another website and payed extra for expedited shipping and the xoxide products with standard shipping arrived two days earlier. I ordered a blue UV cold cathode fan and was shipped the standard blue cold cathode fan. I called them up and they used the mistake as an opportunity to make me a satisfied customer. I will definitely purchase from XOXIDE again, and tell all my friends and customers about them!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Being easy to reach
Making decisions on their own
Resolving problems
Being trustworthy
Being knowledgeable
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
2/5

2003-10-29

"There are a few issues with this company and it's business practices that are worth mentioning to prosepctive buyers. The first issue is inventory: I ordered an item that was listed as in stock on their web site, yet found out later that it was really not in stock. The second issue is with communication. I did not receive any notification that the item I ordered and paid for was not available, and I had to call them direct in PA (a long distance call for me) to find out what was going on and to get them to do something about it. On the positive side, the rep I spoke with sent out the item immediately after we agreed for him to send out the similar model that was in stock but in a different color. I received the item quickly and undamaged, although it was sent in it's original retail packaging with no other protection. The BBB lists this company as having an "unsatisfactory" rating due to unresolved complaints for billing and delivery issues. My experience lends me to believe that this is a legitimate company that is unable to meet the demands of running a large scale ecommerce business. I would recommend caution when doing business with this company."

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N/A
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Likelihood of customer recommendations
Overall product shipping and delivery process

Verified
5/5

2003-10-28

"GREAT!

I ordered a case with LED fans. Came GREATLY packed, very protected. No dents or scratches.

All fans worked great.

A little steep price for a case, but overall very good.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process