ResellerRatings
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preloader
2009-01-06
1/5
"On December 30th I ordered a childrens bed set and a sofa sleeper from the .com site. I went with site to store to save on shipping, so I figured it would take awhile. Suprisingly, carton 1 of the bed set arrived early at the store, when I went to the store to pick up the item, it was the wrong color. I then asked if they could just exchange it and reship the correct color. In a nutshell, the associates at the store advised me that they couldn't do anything about it other than refund my money. They did not have a contact number for the .com site and didn't know how to address the issue. The other problem was that even though this item is ordered as a set, they charge for each seperate carton. Thus, I only received 1/3 of my money. I immediately called the .com site when I returned home after navigating their voice menus forever. They did try to help out and had me reorder the item and then covered the expense of shippiong the items. This was done on January 3rd. Today I received my order and again it was the wrong color. This time, the .com site called me to tell me that they just found out that the wrong color shipped again and it was a problem with UPC's at the fullfilment center. They would call and have UPS pick everything back up and refund my money. I asked why they couldn't just ship the correct color and was told that due to the UPC problem, they could not do it. If I wanted to wait 2 weeks, I would be able to re-order it online and it would be correct. The sad thing is, they have not removed it from their site or suspended the item pending correcting the problem. I could order it right now and recieve the wrong color again. They offered a $50 gift card for my troubles if I wanted to keep it. Problem is, they have over $1000 of my money between 2 beds and a couch. I will have to wait on a credit for this most recent order and then I have to wait for the initial order to reach the store before I can request a credit on it that I'll have to wait for again. In all honesty, they could keep the stupid $50 and just ship me the correct color and I would have been fine."

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preloader
2004-07-25
5/5
"While the item purchased was only a 60 mm fan, 2coolshopping was right on the ball. They offered free shipping (via ground) on any order. Item arrived within 4 days and was well packaged. I would order from this vendor again based this experience."

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preloader
2004-04-26
5/5
"Ordered 3 3.5" Mitsumi floppies for customer builds. Received e-mail notification promptly and order was shipped quickly. Items arrived within 3 days of order via Fed-Ex. Site was pretty easy to navigate and purchase was hassle free."

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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
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Delivering products damage free
Delivering products on-time
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preloader
2004-04-08
5/5
"I ordered 4 sticks of EDO memory for a friends ancient pc. PC Wonder had great prices. I even doublechecked here for their reseller ratings because they were just as cheap as some of the shady sites I found. Memory arrived within 4 days of order and all work fine. I would purchase from these folks again in the future."

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preloader
2003-10-31
5/5
"Ordered a set of headphones during X-hour. Very quick shipping. Quick e-mail response and site is pretty navigable. Overall a good experience and I would shop there again."

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preloader
2003-06-23
5/5
"First time ordering and I will definitely be back. I needed some memory and the other retailer I use was out of the Corsair XMS I wanted. I figured I'd give these guys a look since they had a good reseller rating. Not only was the memory in stock, it was cheaper. I also needed a copy of XP for this build and they were cheaper on that as well. Very quick e-mail response to my order and a tracking number was issued the same evening. Free Fed-Ex shipping was also a plus for this order. Items arrived in 2 days and everything checks out great. I'm currently finishing up this build but wanted to give these guys an A+ rating while the hard drive formatted. Thanks guys, I'll be back again."

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Merchant Member

5/5
"I've used Newegg as a supplier for over a year and cannot find another company that compares to them. Their product selection and pricing is incredible. Shipping and order tracking are great and the website layout makes navigating it a breeze. Hands down, one of the finest Etailers around."

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Is committed to quality products and services
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Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
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preloader
2003-06-10
5/5
"I have been using Nexfan in excess of one year as a supplier for all of my fans and cables as well as other miscellaneous items. I have been very pleased with their service and shipping. Nice to see the flat rate shipping instituted as well. Thanks for another great transaction."

Detailed Ratings

Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
Helpful
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