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Verified
5/5

2005-03-14

"Excellent products, very fast processing and shipping."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
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Making decisions on their own
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Overall web site
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Verified
1/5

2005-03-13

"Never, ever, never do business with them. Ever.

They charged my card (actually just placed a hold on the money) for $500. No problem, I bought that much. But the product I bought, which they claimed was in stock, was not. No big, it happens. Then they miss their new ship date by eight days. So I call and ask for a refund. No problem they say. Two days later, no refund. I call them and they say since they only placed a hold on the money it's up to the CC company to release it, not them. WTF!!! CC company says no problem but since they placed the hold for a reason they have to send a fax or email to release it. That was too much trouble for extreme gear though. They refused and I had to wait till thirty days had elapsed before I got my money back. I will tell anyone who has any interest at all to avoid this company at all costs. Pay double if you have to, it'll still be worth it to avoid their headaches.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Making decisions on their own
Being knowledgeable
Resolving problems
Being easy to reach
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-03-10

"Speedy shipment. Excellent service. Great prices. Website very easy to navigate."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
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Being knowledgeable
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Resolving problems
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Being easy to reach
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Making decisions on their own
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-03-09

"Awesome Job! Easy to navigate website. Great Prices. Fast processing. Standard Shipping 3 day.
I've waiter as much as 7 to 10 business days to receive products from other companies. I'll give them a 10!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being easy to reach
N/A
Making decisions on their own
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Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-03-08

"I was pretty impressed with the time frame from order to receipt. My order came a day earlier than quoted! Good work! NO problems throughout transaction."

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Is consumer focused

Verified
5/5

2005-03-08

"Very smooth transaction and great price - computer case was exactly as advertised and delivered quickly. Would definitely order from them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
N/A
Overall technical support
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Being trustworthy
N/A
Making decisions on their own
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Verified
1/5

2005-03-08

"I ordered an AMD64 and 6600 GT, 380 dollars worth of merchandise. Next Day UPS delivery, 33 dollars.

I made this order on a Saturday, early morning, Monday night at 7:10 PM I recieve an email informing me that they need authorization (including: a copy of my drivers license?! and both sides of my credit card) and that I am supposed to fax this to them (I have neither a fax machine or a scanner, and I'm sure as hell not going to the library to use theirs). Then at the bottom I am supposed to print the email and send it in signed:

"I understand that if and when returning merchandise, all original contents must be in it’s original content. In the event that there are missing items, or opened software, I will be held responsible and will accept full charges. I hereby authorize XtremeGear.com. To charge the purchase amount $______ to my credit card and ship to the following address:"

Oddly enough, my card was charged immediately (and authorized) with the full amount. Worst online buying experience I have ever had, will never buy from them again, in fact, I am telling all my friends to stay clear of them!

Why would they need personal information, such as a driver's license number? Why would they need authorization when they already billed my credit card?! STAY AWAY FROM XTREMEGEAR!
"

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Verified
5/5

2005-03-07

"Keep coming back because they always seem to have the lowest prices on the parts I'm looking for. Never had any problems on orders received and products arrive in a timely fashion. Will do business again and again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Being knowledgeable
Being trustworthy
Making decisions on their own
Being easy to reach
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-03-05

"Flawless and fast. Exactly what I want from an internet purchase."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Making decisions on their own
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Overall customer service
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Customer service making decisions on their own
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Customer service resolving problems
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Customer service being easy to reach
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-03-05

"Very good company. All good experiences.Repeat customer, five star rating*****"

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Pricing of products and services
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Value the company offers
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Is committed to quality products and services
Is trustworthy
Is easy to do business with

Verified
4/5

2005-03-05

"Great prices and friendly customer service. The product was shipped quickly."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Making decisions on their own
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2005-03-04

"Good price. Quick delivery. Packaging was damaged, but product was just fine. Will definitly order from them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
N/A
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Resolving problems
N/A
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Customer service making decisions on their own
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2005-03-04

"THIS WAS EASIST PURCHASE I HAVE MADE ONLINE I REALLY WISH ALL PURCHASES GOOD GO THIS EASY"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
Being easy to reach
Being trustworthy
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2005-03-04

"I ordered an AMD CPU and a Gigabyte graphics card. Both were found cheapest at XtremeGear.com. Although I had not bought from them before, reviews and ratings were almost all positive. The ones that weren't seemed to indicate the customer simply didn't like the product they ordered, which is no fault of the vendor. Overall I was delighted with all aspects of the purchase... price, speed, and quality. I wouldn't hesitate to purchase from them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being easy to reach
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Overall customer service
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Customer service resolving problems
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Customer service being knowledgeable
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Customer service being trustworthy
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Customer service being easy to reach
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Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2005-03-03

"with my purchase of Geforce 6600 gt :), xtremegear provided me with the most 3 important qualities, 1)GREAT PRICE,2)CONSISNTENT EMAIL UPDATES, and last but certainly not least 3)FAST DELIVERY :))), i will definitely love to do business again with them ASAP. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services