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Verified
5/5

2005-03-03

"Great site, super great prices, and the best of all was their costumer support. Smooth buy."

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Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
Being knowledgeable
Being trustworthy
Resolving problems
Being easy to reach
Making decisions on their own
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
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Verified
5/5

2005-03-03

"This was a very pleasant purchasing experience, I must say that everything went very smoothly. I made one call to make sure that the X800xt PE was in stock, was told that it was back ordered and would be in by Monday, card was at my front door Tuesday evening all with free shipping. These guys have it going on. I also purchased a computer from Cyberpower which I think they are affiliated with and must say that I love my rig that they built for me and that GPU now has a new home. Xteme Gear/Cyberpower keep up the good work. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Making decisions on their own
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Resolving problems
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Being knowledgeable
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Overall customer service
Customer service being easy to reach
Customer service resolving problems
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Customer service being knowledgeable
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2005-03-02

"everything went as it should have not one problem a perfect transactoin
"

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Overall quality of the company
Pricing of products and services
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Is trustworthy
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Is committed to quality products and services

Verified
5/5

2005-03-02

"Great product, great price. I recieved the processor before the scheduled date. I recieved several emails detailing the process of my order. I highly recommend this reseller."

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Overall quality of the company
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Value the company offers
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Is committed to quality products and services

Verified
5/5

2005-03-02

"Ordered A Asus A8N deluxe SLI motherboard, AMD 3000+ 64 Winchester cpu, MSI Geforce 6600GT video card and 1 512M Geil memory, great prices,
everything was in stock, came UPS 3 day select as promised with free shipping, great store to deal with, will buy from them again, A1 service!! Thanks XtremeGear!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
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Resolving problems
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Being easy to reach
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Being trustworthy
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Making decisions on their own
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2005-03-02

"Great price, quick shipping. Got exactly what I ordered."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
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Being trustworthy
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Being easy to reach
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Resolving problems
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Being knowledgeable
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Making decisions on their own
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-03-01

"My item was backordered by the manufacturer and the customer service reps would call my house to let me know how soon I would receive my item. I was extremely surprised and pleased with this personal contact."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
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Resolving problems
N/A
Being easy to reach
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Being knowledgeable
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Being trustworthy
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Making decisions on their own
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Web site being easy to use
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Verified
5/5

2005-02-28

"im very pleased with the xfx 6600gt agp card. xtreme gear has the best prices around."

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Is easy to do business with
Is consumer focused
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Verified
1/5

2005-02-28

"This company put my rma on backorder and did not tell me. I do not reccomend this company cause I had a terrible experience with customer service. They would not respond to my emails and I had to call millions of times to talk to the correct person."

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Verified
5/5

2005-02-25

"I purchased the A8N SLI Deluxe and it came on time and in great shape. I will definitely do business with XtremeGear.com in the future."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A
Making decisions on their own
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Being knowledgeable
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Being trustworthy
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Resolving problems
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Being easy to reach
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Customer service making decisions on their own
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-02-25

"Great website. I am glad I had a chance to buy from them. great customer service...had no problems with my order. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Making decisions on their own
Being easy to reach
Resolving problems
Being trustworthy
Being knowledgeable
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-02-25

" hmm, I could not have expected any more from an online store. Great job
guys, I will be a returning customer.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being trustworthy
N/A
Being easy to reach
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Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
1/5

2005-02-24

"By far the worst experience I have had with an online retailer. On 12/21/04 I placed an order for a ATI Radeon x800 pro 256 retail box video card. They shipped out some type of oem card, which upon receipt, I contacted them, obtained an RMA and by 1/3/05 they had received back the inferior product which they had intentionally and knowingly shipped to me. After speaking with one of their 'managers' on 1/5/05, it became clear that the company had intentionally committed fraud by shipping a lesser product, and I demanded that they refund the purchase price plus the price of return shipping. I heard nothing from the company, and so filed a complaint with the BBB concerning the false advertising and failure to refund my money as they has agreed to do on 1/5/05. Finally, on 2/21/05, two months from the date I originally placed the order, the company refunded the purchase price plus some of the return shipping.

I had built a system from parts I purchased from this company about 1.5 years ago and was pleased with the price and transaction, which is the reason I chose this company to purchase this high end video card from this time. However, based on the misleading advertisement and extremely horrible customer service, and the fact that it took them 6 weeks to refund money in a case where they were at fault in the transaction, I will never purchase from this company again, and would strongly recommend not purchasing from this company.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
Resolving problems
Being knowledgeable
Being trustworthy
Being easy to reach
Making decisions on their own
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2005-02-23

"Ordered the ASUS A8N-SLI Deluxe mobo. Arrived on the day it should have, and in excellent condition. Was first time i've done business with XtremeGear, but will be doing business with then in the future."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Overall customer service
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Customer service being easy to reach
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Customer service resolving problems
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Customer service being trustworthy
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Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2005-02-23

"I ordered the Leadtek 6800 Ultra from them. They shipped it Fast and in a professional matter.

I got it as promised without incident and in a timely matter!

Thanks for the good experience!!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
Being trustworthy
Resolving problems
Being knowledgeable
Being easy to reach
Making decisions on their own
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use