"Sadly, Xtremegear seems to suck. I only ordered a keyboard from them and I'm glad it's a small order. I still don't have it, nearly two weeks later. Processing took days. Then, a mysterious notation about "Manufacturer Drop Ship" appeared on the order status board. No tracking number. No indication of shipping. Customer services did not respond to emails. When I phoned, they said the manufacturer was shipping the keyboard, but they didn't know when this would occur. Not even an apology for the delay. I'm waiting for a call with "more information" after they contact the manufacturer. (Mind you, the website showed the product "in stock"). Two weeks is a bit much to wait for a keyboard and God only knows when it will be shipped. I WILL NEVER ORDER FROM XTREMEGEAR again. They would seem to typify the worst in online retailing--lack of information, absurd delays and non-caring attitude. I'm in the process of buying a $600 monitor. They stock it. I'll pay more to buy from a retailer that cares about its customers. BUYER BEWARE.
Addendum: Turned out the keyboard was supposed to ship from the manufacturer, which was out of stock and had discontinued it. So, the order was cancelled and a credit was issued. A customer service rep. finally apologized via email. However, the entire process required about nine emails and a phone call--all for a $21.00 purchase. The point was, and is, that they showed an item "in stock" on their site that wasn't and that they never had on hand and that the process would have dragged on for weeks had I not pressed the point. The best I can say is that they made the refund promptly but, of course, didn't tell me. So, I had to email them again to find out."
"Xtreme Gear makes online shopping a pleasure. They are fast, reliable, and they seem to take customer satisfation very seriously."
"Great great great company. I order a dvd-rom and a NZXT case. The dvd-rom delivered right on time. They I found they didn't ship case. Did a 2min talk and they shipped it that day. What a great company accpecting everything you say. I would be most defently bring my business with them all the time."
"I really liked the selection, great shopping layout and generally resonable prices. Some items were the cheapest I have seen anywhere, with a few exception. Overall, the prices were very competative, but what I loved the most was free shipping on A LOT of items. I will be returning to spend a few hundred more bucks this weekend, and hope to do more business with Xtreme Gear!"
"I have purchased more than once from this company, and each time, received my order in excellent timing and great condition. I will certainly order from this company again, and recommend this site as well."
"I usually go to Newegg, but they were out of what I wanted and XG had a way better price. Video card came in 2 days, ahead of schedule. No problems at all. The site is a little messy and hard to get around, but they do all the important things right. I would definitley recommend them."
"professionally packaged
arrived as promised
would buy from these folks again
sincerely
j coletta"
"Excellent product and Excellent price , well packaged - thanks"
"Excellent service. I had to deal with a lot of crap with other companies while ordering these speakers, and every one resulted in a refund of my money. This store had it in stock when their site said it did, billed me within 24 hours (business day), and shipped it when their e-mail said it would. It arrived 2 days after shipment using regular UPS ground shipping (went from california to new york). Not only that, but the shipping charge was only something like $17, whereas other companies were chargine me $30-40. Excellent service all the way around and they were keeping me updated every step of the way."
"I have purchased from Xtreme Gear in the past as well, and continue to be impressed with the service, products and value offered. Xtreme Gear is often my first stop for any computer needs."
"If you buy from these guys you had better count on paying their stupid rush charge if you want your order processed in a reasonable amount of time. Placed my order Monday afternoon, and they didn't ship until Thursday, even though someone in customer service told me Wednesday AM that it WOULD ship on Wednesday. It's really hard to understand why they would need more than 3 days just to process an order for a GeForce 6600GT card. Lower your expectations regarding reasonably prompt service, and perhaps you'll have a good experience with these guys (if you are lucky)."
"Great Price. Great service. Ordered on 1/19/05 and received item on 1/26/05."
" I have purchased from extreme gear a number of times in the past and it
has all ways been a trouble free experience. AAA+++"
"Prices are pretty good, but this is a "you get what you pay for world." Don't expect lightening fast processing. Newegg does better for service and speed. The product arrived well packed in good oreder. I am very pleased with the PNY 6600GT AGP card. It kicks ass playing CS"
"After going to pricewatch.com; looking for the best prices; I chose Extreme Gear from several choices. There pricing was good. The web site was easy to navigate. I recieved my order promptly. I would recomend this site to friends and family. Thanks Phil"