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Verified
5/5

2005-01-13

"Purchase went pretty smooth. I got my items in a couple of days (very good delivery)
For the items I bought, I had searched for over one week and by far the best prices were found here.
I would buy again and I highly recommend this site.
"

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Verified
1/5

2005-01-13

"I received order confirmation 1/2/05. I received notice that my credit card was charged on 1/4/05. I was promised 3-day FedEx to ship on 1/5/05. By 1/13/05 have NOT heard from them. No follow-up email, NOTHING. I checked back online ... something about the order being cancelled. No customer service to even let me know it has been cancelled. I have been waiting and waiting. VERY DISAPPOINTED. (At least they credited my money back.)"

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Overall quality of the company
Pricing of products and services
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Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
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Ease of ordering online
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Delivering products damage free
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Being updated on the exact date the delivery was sent
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Overall web site
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Verified
5/5

2005-01-13

"Good service and very prompt-no problems- used them many times before and have not had any problems."

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Overall quality of the company
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Verified
5/5

2005-01-13

"I ordered an Aspire X-Navigator case, and everything seems to be included. I asked them to ship the item on a later date because my family and I would be away for awhile, and they complied. Currently I am building a custom PC, and I will definately order more parts from XtremeGear due to their excellent service. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
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Verified
5/5

2005-01-12

"XtremeGear.com was great. I bought my new Video card, a MSI GeForce 6600 GT. I've yet to use it because I'm waiting on my other computer parts to build my new gaming machine, but the serice was great, very quick, and I got my item the very next day at zero cost for shipping. Great! The only item I said I could see them working on was their shopping cart, but it still worked fine, just not as slick as some of the ones I've used. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
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Delivering products on-time
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Verified
5/5

2005-01-12

"Fast delivery. Good communication. Good price. No worries. The drive is already installed and in-use. "

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Verified
1/5

2005-01-11

"Terrible service. Billed my credit card immediately, but a week later the product still hasn't shipped. This is totally unacceptable, I recommend using a more reputable vender."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
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Delivering products on-time
N/A
Ease of checking delivery status
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Overall technical support
Making decisions on their own
Being trustworthy
Resolving problems
Being knowledgeable
Being easy to reach
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
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Verified
4/5

2005-01-11

"This company has good prices for some things, but not everything. Delivery time was 6 days for their free delivery method, not bad. BUT, when the package arrived, it was in a larger box than it needed and it was just bouncing around because there was no padding or packing peanuts, just a box. It appears undamaged, but I'll find out when I plug it in tomorrow."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
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Verified
5/5

2005-01-11

"Everything went smoothly. Item was on sale and in stock. Shipping was fast and free. Would buy from again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
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Being knowledgeable
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Making decisions on their own
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Verified
5/5

2005-01-10

"Ordered XFX 6600GT AGP. Shipped same day I ordered it, came in retail box with everything they said would come with it. Extremely satisfied, would definitely order again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Being easy to reach
N/A
Making decisions on their own
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Resolving problems
N/A
Being trustworthy
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Being knowledgeable
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Verified
4/5

2005-01-10

"Pretty good site. They had the card in stock when others didn't and the card itself was highly in demand. However, a 3-day shipping option took a
whole week. Maybe it was the Holidays.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
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N/A
Making decisions on their own
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Resolving problems
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Verified
5/5

2005-01-10

"I bought a graphics card from them for the second time, everything without a hitch. Great prices, would buy from them again. Because I had no problems, never had to deal with their customer service."

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Verified
1/5

2005-01-08

"I ordered a Radeon 9800 video card from them and I have never received such terrible service from any online vendor. I build computers for friends and family and I order all of my computer parts online and this is by far the WORST store I have ever ordered from. These guys do NOT pick up their phones and it takes them days to respond to emails. It took them 4 days to process my order, and after emailing them and calling many times, they finally reply back after the 6th day telling me the product is not in stock. If i had not emailed them inquiring about my order status, I wonder how long it would have taken them to realize they did not even have the product. I would rate this vendor 0 out of 10 points, terrible service would be an understatement. Word of advice, DO NOT BUY FROM THEM!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
N/A
Delivering products damage free
N/A
Delivering products on-time
N/A
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
N/A
Overall technical support
Being knowledgeable
Resolving problems
Making decisions on their own
Being easy to reach
Being trustworthy
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
4/5

2005-01-08

"I bought two pieces of high-end hardware: an Athlon 64 3400+ (Newcastle/2.4GHz) and an MSI K8T Neo FSR motherboard (VIA chipset). The price was good (especially the $55 for the motherboard), and the product was, eventually, delivered with good packing and FedEx tracking. The product works well, but that's not too suprising given both were retail boxes, not OEM.

Overall, this was a solid enough purchase. However, this reseller should probably improve in a few ways. First of all, the web site looks attractive, but it isn't very good. There's no real in-stock/out-of-stock indicator. The order status page is updated daily only, and, really, it felt less frequent than that. Finally, the product was shipped a week after the order was placed. (Ideally, it would happen earlier than that, but this WAS holidays week.) Also, the credit card was charged 3 days before shipment, which (in my opinion) is bad etiquette. Finally, an email promised a ship date of 12/29, whereas it was really more like 12/30.

Still, my personal experience was all right.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Being easy to reach
N/A
Making decisions on their own
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Being trustworthy
N/A
Being knowledgeable
N/A
Resolving problems
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Customer service making decisions on their own
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Overall web site
Speed of web site
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Verified
5/5

2005-01-07

"XtremeGear was the only company with the two 6800gt pci-express card that i needed, the price was reasonable. i too had a credit card problem but that was my own fault, i got an email from their sales team and the order was shipped that day.i will buy from them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Being easy to reach
N/A
Resolving problems
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Making decisions on their own
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability