"Absolutely terrible service. Went with this company because of 2-day Fedex shipping on Mobo I needed. Took 3 days just to process order and needed another day to ship. Getting someone on the phone is hit or miss within there limited hours (9am-1pm). Ultimately cancelled my order because I didn't see where they would get my order to me when I needed. Am still waiting (over a week now) for the company to make a chargeback to my credit card. "

"Excellent timely delivery. Ordered DVD-RW drive on Christmas Eve and recieved it New Years Eve.

I also got email each step of the order process and a Fedex tracking number the day after Christmas.

I will definitely shop with Xtreme Gear again.

William Ford"

"Immediate response, shipped next day, arrived in good condition, sooner than expected. What could be better? I haven't received this good service from an e-tailer for a long time."

"Good prices, fast service, good communication. I have already ordered from this company again!"

"Ordered Sony Double layer drive - best price I could find, delivered quickly and as advertised.

JohnW"

"Web site status was not updated as quickly as the product was shipped but customer service was prompt and polite. Product was received on time and in excellent condition. Would recommend."

"What can I say? Low price on my video card, fast shipping, absolutely no conflicts with this online retailer."

"After getting denied from GameVE after a 48 hour
period because I wanted to have my order shipped to my work address I found XtremeGear. Same price and they delivered to work addresses. I was half expecting a mess up because I mistakenly entered my billing address for my delivery and my delivery address for my billing. A quick call to customer service and it was sorted out and I had a package in my hands in 48 hours. Great job.
"

"Very quick processing and delivery. I appreciated the fast service, as I needed the item by Christmas."

"My experience with these guys is well on its way to becoming one of those nightmare cases...

Customer Service: Less than helpful.
Processing: I ordered late-night December 23rd. They closed early on the 24th for Christmas Eve. Monday was the first business since Christmas and the processed it that day.
Shipping: No updates as of yet...

I'll keep you posted."

"Ordered my motherboard late Saturday evening, 12-10-04. Order shipped the following Monday, and I received it Wednesday, 12-15-04.

Awesome price -- lowest on the web -- and unbelievably speedy delivery, especially during the beginning of the Christmas rush, will have me checking the ExtremeGear website first for future purchases.

The only other comments/questions I have is 1) how this company handles returns, defective merchandise, etc. , and 2) customer service via phone -- how long are wait times; how understanding/sympathetic are the customer service reps, etc.? I've had miserable experiences with Creative Labs, so-so service from others, and top-of-the-line assistance from Crucial.

If ExtremeGear's customer service is anything like their prices & prompt delivery, this company, like Crucial, is truly a gem.

Thank You!

John Gilgun"

"I was very satisfied with my first order from Xtreme Gear. I ordered a Pioneer DVR 108 recordable drive. The price was very reasonable. The service was excellent. I received my order in just a few days with no charge for shipping. I will definitely purchase from them again."

"I made a motherboard purchase on the 20th of December. Eventhough I selected FedEx 3 Day Select shipping, I didn't expect the package before christmas. I recieved an email today with the FedEx tracking number and decided to see how far my package was. As it turns out, it is still stuck at a sort facility in california because buyxg.com shipped the package to an incorrect address. I am now trying to find out if they have resolved the issue with fedex or even know of the error. Every time I try to call, they automatically put me on hold and do not get back to me (I have not waited for longer than 15 minutes - even CC companies with millions of customers don't make you wait that long on hold). I have sent an email addressing the issue, and am now awaiting a reply. With a lot of luck, hopefully I will recieve my package before the end of the week.

To their credit, a representative from XtremeGear called me later that night after receiving my email and informed me that they had corrected the mistake with FedEx - in addition, because of the mishap and delay that caused, they upgraded my shipping to NextDayAir so my package arrived the next day."

"Prompt shipment of video card and cpu cooler. Plenty of status emails with tracking number, etc."

"Bought Creative GigaWorks S750. 12-20-2004 Delivered Fedx Ground 12-23-04 Who knew. I figured at least 4 days for shipping.

A great company to do business with. I have placed 2 orders this them and they have delivered better than can be expected in todays market both times.

I'm sure I will make purchases from these guys in the future. Thanks again.

"