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Verified
5/5

2005-01-20

"Good price. Quick shipping. Exceptional order tracking notification system. This was my first order from this vendor and I'll certainly look to them in the future. "

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Verified
5/5

2005-01-19

"Got the item quickly, and for a good price. It was exactly what I wanted and I would probably buy from them again."

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Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
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Verified
5/5

2005-01-19

"No problem for me. They had the lowest price and shipped on time."

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Overall quality of the company
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Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
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Overall web site
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Verified
5/5

2005-01-18

"Great price, fast shipment, no problems. I would definitely buy from them again."

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Verified
5/5

2005-01-17

"Order went fine. Product arrived fairly quickly. Item was drop shipped from the vendor."

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Verified
5/5

2005-01-17

"I've made several purchases and have always been pleased with products and delivery times. Only complaint is that I cannot send something to another address directly as a gift item."

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Overall quality of the company
Pricing of products and services
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Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
Being easy to reach
Resolving problems
Being knowledgeable
Making decisions on their own
Being trustworthy
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2005-01-17

"The product was as advertised. It was shipped very quickly and I have come away from this purchase very happy."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
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Verified
1/5

2005-01-17

"Very disappointed. My first purchase with them in early Dec was ok. This purchase however was extremely disappointing. I ordered CPU and Memory. Their site said it was in-stock yet when I completed my order two days later I get notified that the memory was back ordered. Meanwhile, 3 weeks later they still advertised availability of memory AND at $50 less than what I paid for it. Called their Customer support and FINALLY when I was able to get through (a challenge in and of itself) the customer rep wouldn't help change my order to reflect their new price nor did she have a clue as to the availability of parts. So I cancelled my order and shopped from another where the price was significantly cheaper and the shipment went out the same day. I don't think I'll ever shop here again. Very disappointed."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
N/A
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
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Verified
5/5

2005-01-15

"I have used Xtreme Gear a couple times in the last four years and have always had good service. This time I ordered a EVGA 8X AGP GEFORCE 6600GT video card, along with a Hard Drive, CD ROM Drive, Floppy Drive, and some Cables. Once again, I received the order with no problems. I have order products though many different vendors on "Pricewatch" and in my view these guys are at the upper level of reliability."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
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Verified
4/5

2005-01-15

"ordered (2) XFX 6800 GT video cards, shipped Next Day Air, arrived on date as emails promised..no problems so far..

first time buyer, would do again...!!
"

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Verified
5/5

2005-01-14

"Good experience overall. Great price. Hassle free purchase. I would buy from them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
N/A
Delivering products on-time
N/A
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being easy to reach
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Resolving problems
N/A
Being trustworthy
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Being knowledgeable
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Making decisions on their own
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Overall web site
Web site being easy to use
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Verified
5/5

2005-01-14

"I've made two purchases from Xtreme Gear in the past 2 years and I was pleased each time with the overall ease of making purchase, the excellent prices and the quick shipping. Thanks!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Making decisions on their own
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Being trustworthy
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Being easy to reach
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Being knowledgeable
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Verified
1/5

2005-01-14

"Ordered a radeon 9600xt as a Christmas gift 12/10. Came 12/13. My mistake, did not check it, just wrapped it. On Christmas, found out it was the wrong card, one worth $50 more. Contacted XG 12/27; they said they often substituted a better product if out of stock. Their stock # for what I ordered: VC-105-210. What they sent: VC-135-210. It was a PCI Express card substituted for AGP!! Come on, either quit the BS or get someone who knows diddly to make these decisions. I think it was just a mis-pick. They gave me RMA # and I returned the card unopened. I paid $12 to ship it back the same way it came, and they only credited me 5.75. On the original order, they charged me 7.50 for shipping! What scum. Now, almost three weeks after returning the card, I finally get credited for the price of the original card. I'm out $7 for their screw-up, uncharacteristically consumed with rage with the rudeness of their apparent decision maker, someone named Jerry Vong, and you can bet I will never do business with these people again. I often assemble systems for a small company, doing maybe 15-20 systems yearly, and we currently trust NewEgg, ZipZoomFly, MWave, and ProVantage. If one of us wants to try someone else on our own, then we may decide to consider other vendors based on personal experience, and XG is now completely ruled out as an option. Anyone considering this outfit, I suggest you keep reading these reviews until you are convinced you need to pass on these guys. They are scum."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
Making decisions on their own
Being easy to reach
Resolving problems
Being trustworthy
Being knowledgeable
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2005-01-14

"My experience with XtremeGear.com was even better than I expected! The order was correct and I received my items quickly! I will deffinately be doing more business with them!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being trustworthy
N/A
Being easy to reach
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Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2005-01-13

"This is the second time that I have purchased computer components through XtremeGear and I have been very happy both times. They have an excellent selection and very competitive pricing on premimum brands. Their shipping methods are fine, and the time it took to process my order was minimal. I am very happy with my shopping experiance here and will buy from them in the future."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy