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Customer service:
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Return/Replacement policy:
0.00/5


5/5

2002-12-28

"I ordered a computer case, it was shipped the next day. Very good price and fast delivery. I would order from them again."

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5/5

2002-11-21

"I bought 4 Vantec Tornado 80mm case fans and they arrived without any problems. All four fans worked perfectly. I would definitely buy from them again!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
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Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
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Ability to determine if a product was in-stock real time
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5/5

2002-10-09

"ordered my part with no problem and hassle free. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2002-10-08

"Nice service. I ordered a cpu fan for a SECC2 PIII, which is hard to find nowadays. The order arrived in a week, I used ground shipping. I would buy from this company again. The only problem is that I could not track my order online. I e-mailed the company on the weekend about the issue, and I got an response on the next business day."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2002-10-01

"Fast shipping and reasonable price. Great product is the External Enclosure for my hard drive. Will do bus again if possible!"

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Overall product shipping and delivery process

2/5

2002-09-16

"Company advertized a set shipping price on Pricewatch. Included a note of this during order placement. Received an email stating that they could not honor their shipping price because the amount I stated was for additional product (2nd, 3rd, etc.). Going back on Pricewatch to verify this, showed no such statement by them. Just be careful when placing an order that you get it for the price they quote, and no more. After a couple emails, they just canceled my order completely. Not a happy company to do business with."

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Overall quality of the company
Pricing of products and services
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Overall product shipping and delivery process
N/A

1/5

2002-08-21

"This company's service is terrible. My products took forever to ship, as well as the fact that I was sent the wrong product.

The staff at CoolerExpress is a bunch of Asians who speak little or no English and cannot comprehend a damn thing.

Do not buy from this company.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process