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2/5

2003-08-14

"I bought a USB 2.0 PCMCIA cardBus. I can't seem to make it work. I tried installing it a few times, but still doesn't work. This item has very bad instructions, very small words and pictures, and is not easy to follow. No troubleshooting help not even a phone number to call or a web address to look for help. I'm sorry I wasted my money on it. If I could just get to it work it would sure speed up my printer and/or CD-RW."

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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
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N/A

5/5

2003-08-10

"A Western Digital hard drive / enclosure was delivered in a timely manner and received in working order. "

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5/5

2003-08-06

"Excellent quality item, simple transaction and prompt delivery."

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Overall product shipping and delivery process

5/5

2003-08-02

"Great first time experience with this vendor. Placed my order on Sunday nite. Received an email on Monday stating my order has been shipped out! Everything arrived in good order and packaged well. Great low price too. I intend to order from this company again."

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5/5

2003-07-27

"No nonsense instant delivery. Good price and the item ordered worked perfectly."

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Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-07-25

"Ordered (2) USB 2.0 enclosures for laptop drives, (1) 5 port USB 2.0 PCI card, and (3) USB cables. Ordered Friday, recieved the next Thursday. Fast Delivery with emails containing tracking number. No problems... We buy from again. "

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Overall product shipping and delivery process

5/5

2003-07-23

"Best prices around on Vantec Tornado 80mm fans. Ordered 8 fans, shipping was reasonable, received order in 9 days. Sent tracking info to my email. Would recommend! Thanks, Tod"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-07-23

"Great prices and easy purchasing process. Would shop here again for my computing needs."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
N/A
Delivering products on-time
N/A
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-07-22

"good price, excellent shipping, very good overall."

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Overall product shipping and delivery process

5/5

2003-07-22

"good service, good prices. BUT, the shipping charge is not what was reported on Price Watch. However, on my previous order it was adjusted downward to the published charge when I pointed out the discrepency."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-07-14

"Product delivered when promised, as promised and at a good price."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-07-13

"Purchased a 120 gb external hard drive. Arrived in 2 days. Worked perfectly."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

1/5

2003-07-09

"On June 20th, 2003 I have received a confirmation about the order of HDD WESTERN DIGITAL 80.0GB WD800BB 1 69.00
EIDE 7200RPM, UATA-100
CAVIER (WD800BB)from0 Cooler-express.
Today, 7/20/03 I still did not received the HDD.
RATING: POOR
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
N/A
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
N/A
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-07-04

"Very good company to do business with. Will sahop there again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

1/5

2003-06-30

"Shipping was twice wha was quoed on pricewatch.com They were not willing to correct this issue.

Seems like the old game of low price, high shipping....
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process