"Notification of order recieved promptly Notification of order recieved promptly"
"I recieved a different part than was listed on thier site. I recieved a starking tech tt-745 hard drive enclosure instead of the bytecc me720. I was told that they are the same thing! That was a big load.. they don't even look the same!!! They do the same function and so far the product works like it is supposed to, but I spent a lot of time picking out EXACTLY the MODEL that I wanted. This company structure is odd too because the BYTECC manuf. and coolerexpress.com have the EXACT same address!!!! they also told me that they are owned by the starkingtech company. I e-mailed that company and they are apparently the competition to bytecc!! I had to call back twice and after talking to a manager they agreed to ship me the correct part and pay return postage. I do not plan to buy from them again..."
"Item arrived in good time and condition. Free upgrade offered when initial item was out of stock. Would happily use this merchant again."
"Purchasing was smooth, received email confirming receipt of order. However, was not send a notification of shipment when the order was shipped; had to email the seller and confirm shipment with them first. They did reply to my query promptly, but the information was not updated on my order status online to reflect the information they had sent me. Slightly inconvenient, but otherwise good business."
"Placed order on 6-9-03, received email confirming receipt of my order. The web site states orders shipped in 2 business days. It is now 6-12-03 and I have not had any word of when my order has/is/will be shipped. When I sent an email to this company (Coolerexpress.com) - my email went to "****@****". I'm not very happy with this company at all. Lack of communication is the primary reason. At this point, I'm seriously considering cancelling my order. I purchase exclusively from online vendors and this company is by far the worst I have dealt with to date."
"Found what I needed easily, easy order processing, billed same day as ordered, and shipped same day.
Order arrived on time, good packing and recieved correct item.
They get an A+ in my book and would highly recommend and order from again."
"Very prompt and courteous service... a little high on the shipping price considering the cost to ship, but no business is exempt from flaws. Keep up the good work."
"Everything went according to plan. Device ordered online and shipped same day. Received on time and worked as expected.Thank you CoolerExpress."
"I ordered a 80 gig Western Digital USB/Firewire external harddrive from CoolerExpress on a Monday for $146. I received the package on Thursday of the same week, so delivery was great. But instead of a Western Digital, I received a Maxtor harddrive and they forgot to include a firewire cable, instead they gave me a USB extension cable. But overall i cant complain all too much, because the harddrive works great and you cant beat CoolerExpress' prices."
"Great place to shop... Has both MSRP and our price so you know how much you're saving. Quick email confirmation. Emailed when shipped with tracking number. Wide assortment of credit cards. Clearly shows the phone number, address, policies, hours, who to contact. A good all around solid web page with pics of product items and brand names. "
"poor packing of shipped items. Fast shipping but enclosed materials were poorly packed. Sensitive materials were not secured. DVD-RW drive was just floating around in box."
"The price here is not the same as in pricewatch.com. I checked on that website; it's $129 included shipping. The price in here is too expensive than pricewatch.com. You should update the price often."
"great service and price! just wish fedx was not the only shipping option, i hate fedx they never leave the pkg and they only come once a day to your house. airborne express atlest come by again later to se if your home, ex: from work, school. you know. but other than that very exelent site"
"I ORdered a case from www.coolerexpress.com
It says RIGHT ON THE SHIPPING RECEIPT "COLOR= BLACK" which is WHAT I ORDERED.
Yet they SHIP ME A SILVER CASE.
I contact them about it and they say they don't have BLACK ONES IN STOCK and it would be awhile before they got them.
THEY BASICALLY shipped me a silver one CUZ THEY DIDN'T HAVE BLACK.
I HAVE TO PAY TO SHIP THE CASE BACK TO THEM, because THAT IS THEIR POLICY. This place is a RIP OFF SCAM. And OTHERS HAVE SAID THE same thing.
WARNING- DO NOT DEAL WITH THESE PEOPLE.
There are PLENTY OF GOOD, HONEST businesses on the Net that deserver your business"
"This company is the absolute WORST company I have ever dealt with!!! I purchased a sale item from their site and tried a few days later to track it. The website tracking DOES NOT work. I then called in and was told they would get back to me. They didn't, I had to call in. So I tried calling them 5 days after I placed the order and found out nothing! Was told the system was down and they would call me back which again they didn't. Then I waited a couple hours called again, guess what system was still down. They said they would call back in an hour. This time they did and the order was not shipped because they didn't have the part. They were on back order!!! CANCELLED MY ORDER! NEVER EVER AGAIN WILL I CALL THEM. OH and yes they are all Asians and all speak VERY little English and you must repeat yourself MANY times!!! "