"Objectively, the BEST customer service I have ever experienced, bar none. The guitar had a tiny imperfection; I told them and they immediately offered a replacement guitar. Since it did not affect playability, I declined the offer so they gave me swag instead - strap, strings, tuner, humidifier, picks. They did NOT have to do that but I'm happy they did. Subjectively, I really LOVE this guitar (Parlor model). The more I play it, the more I want to play it and, for me, wanting to have the instrument in my hands and playing ALL the time is a real pleasure."
"Great customer service and great guitar.
The sound, playability, and overall performance of the guitar held up during full band practice quite admirably. Most of the issues had to deal with me getting used to the body size, strap height, and tone education of the Fishman.
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"These folks are great. They respond to questions quickly, were very helpful with choosing a guitar.
The Zad 80 Om is a beautiful guitar and the sound is rich. Everything you hear about playability and set-up is true.
If you are considering it, just buy one,you won’t regret it!
David S
Burnsville MN"
"I cannot say enough about Zager Guitar service and the guitar itself. OMG! I am awaken again and inspired to write new songs. I first viewed their video on comparing the different guitar models. I initially chose the ZAD80CE OM Acoustic Electric with Fishman Aura pickup built in. After using it for about 30 days I found I wasn't very happy with the feel or the sound. I contacted Zager and with no push back from them they sent me the ZAD80CE (body is wider). the sound was better but it just wasn't working for me. I let Zager know and Dennis Zager JR. told me they always want the customer to be happy with their selection and sent me the next model up at no charge. When I got the new guitar and played it I fell in love! I cannot say enough about the service provided. They even covered all shipping of three guitars and returns for two guitars. You cannot ask for more than that. I emphatically recommend you take a serious look at Zager before paying more than you need at a guitar chain. "
"Catchy title, even “Catchier” business!!! What an awesome experience doing business with these folks. In this COVID pandemic year where things seemingly run behind schedule, production and customer service take a back seat, you won’t find that here. Integrity and impeccable service are what you will get to back a truly quality instrument. I’ve played them all, I’ve owned them all...Gibson, Martin, Taylor, Takamine, you name it. And now, I’ve sold them all. I’m sold on THIS company, their workmanship, and their customer care. “In the year 2525, if man is still alive” I’ll still be playing Zager guitars! Check ‘em out!!!"
"Mr Zager, and everyone at Zager Guitars have made me a very happy man. My ZAD50CE arrived today and I absolutely love it! I last played almost 40 years ago and I’m really excited to play this beautiful instrument. I’m getting back on the horse and this is exactly what I was looking forward to re-learning on. I can't thank Mr. Zager and his family enough for making such a great guitar.
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"I received my new ZAD-80 on Friday. I was a professional musician, for many years, having recently sold my Gibson CL-50 Supreme and a Martin D-45 due to personal reasons. Of course, I had to have a guitar, yet I knew I couldn't afford one to come up to par with the ones I had sold. I ordered my Zager, expecting something mediocre, having not heard of the brand before. I read many reviews which were all rave, five-star reviews. Then, after ordering, I read some blogs on the reviews! That made me feel as if I made a mistake ordering from Zager. I received my ZAD-80 on Friday, which came perfectly packaged and in impeccable condition. When I opened it, I was in total awe. I still am. In awe at the workmanship and fine details of the guitar. I checked it over as if I was doing it by microscope. No, not a flaw on it. Then the test that I was waiting for... the test that is the single, most important point to me. That point was the tonal quality of the sound. I hit a few chords up and down the neck and I believe my jaw dropped. I am understating when I say the sound rivaled my sixteen-year-old Martin D-45 and my Gibson. I could write and try to explain all day, but it is something one is going to have to hear their self. Flawless sound. Beautiful tone and deliverance. The reviews on the reviews falsely accused the Zager reviews as being "fake and false". No, readers of the review. They are not fake and false. They are all trying to exclaim the wonder that I'm still in! You see, I am still wondering how Zager can offer a quality instrument at only a fraction of a comparable one from well-known guitar makers. I am in no way trying to put a blemish on my Martin and Gibson, only trying to proclaim what the Zager Guitar really is! Oh... and by the way, it is easier to play! The first few minutes felt a bit awkward but I very quickly adjusted and my playing was clearer and precise, hence "easier". Oh... and did I mention the extra gifts that came from Dennis? Thank you, thank you, Dennis Zager and Zager Guitars!"
"I received my ZAD80CE Aura OM Guitar and it looks and sounds beautiful. I was looking for a quality acoustic electric guitar with great tone and easy playability and this guitar has exceeded my expectations. Customer service is outstanding! All my questions and concerns were answered in a professional and very timely manner. I'm looking forward to enjoying my Zager guitar for many years to come and am so glad I made the purchase!"
"It truly doesn't get any sweeter of a deal than this. It is real. I was very leary at first. Just do a little research. If you don't like what you get, send it back. It is what was promised, and some.. and then more...and more after that. You won't be disappointed. "
"I have to say, that I honestly have had the best interaction with Zager Guitars. I emailed Dennis jr. and he responded quickly. I bought a 2011 Zager ZAD 80 used and was having some reservations about the shape I received it in. Dennis shared some tips and provided an answer to my questions! Anyone with any negativity towards the instruments, has never played one. Nicest sounding guitar I’ve ever played. The detail is every bit as nice if not better than other customs costing a s*** ton more!!!"
"This guitar is exactly as advertised, easy to play.
Love my Zager"
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I just received my new 2019 ZAD-80CE AURA Black guitar. It is beautiful and I love the sound. It is my second 80CE. Purchased the first one in the early 2000's and still looks great and sounds sweet. Just decided that in retirement I wanted a black twin. Thanks to Garrett, Casey and Denny for their work on the guitar and those responsible for the prompt shipment. I'm one longtime and still delighted customer!"
"Superior tone, balance, playability, and appearance.
The instrument sounds great. Full, rich. Robust lower register. Shimmering upper register. I haven’t changed how I fret chords or strum but I hear all strings voiced equally. Moving up and down the neck is easy. I can grab the chords and notes I want to play without buzzing or dead sound. Plus, the high polish on the rosewood, the grain of the cedar top, the iridescent pearl inlay, and the impeccable workmanship look great. I’ll treasure and enjoy my Zager years and years to come.
Also, I’ve interacted twice with Zager staff via email. They respond quickly, professionally, and thoroughly. My guitar and accessories arrived on time, intact, and as represented. I appreciate Zager Guitars’ attention to service and detail.
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"Hi I’m Ryan paoletta from Florida I was very skeptical about buying this guitar because of some stuff I heard and actually not playing it before I bought it . I collect guitars and I buy a lot of them the two guitars I played the most before I bought this was a Breedlove and Martin I will say this zager sounds better but most of all it plays better not to mention the case is good too all I can say is I will be buying another one in the future thanks zager "
"After dealing with Dennis for two weeks via several emails ( I must say he was very patient, helpful and prompt with answers to all my questions.)
I decided on the 900ce. I received it on 1/ 21/21 when I inspected the beautiful guitar I was taken back about how high the strings were and how hard it was to play for me. I told my wife this is not good this is going back right away. I emailed Dennis and with in minutes his email informed me about
My concerns. I was totally embarrassed about not reading the instructions and other materials that were sent with the guitar. Zager guitars are set up for adjustable playing conditions for personal playing style. Watching the video on their help center I lowered the strings to my preference and (WOW) what an amazing and awesome guitar. (My wife says it sings.) I have a Martin and a 12 string seagull but the Zager will be my go to guitar. Thanks to all the people at Zager guitars for your hard work and support. I’m a believer, you will be too.
Ron J. E."