ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

5/5

2021-01-01

Great Guitar Company

"I bought a Zager ZAD50CEOM and it is the best guitar I own. I have 6 other guitars, acoustic and electric, all major brands and I enjoy the Zager more. Great sound, great price, easy feel, and a great company to deal with. I bought it a few years ago and play it daily."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2020-12-31

I Love Playing This Guitar

"I receivedmy new left handed ZAD80CE as a Christmas gift from my wife this year. She knew I had my eyes on this guitar. It is an absolutely beatiful instument. I have not been playing for long, but the differnece in the ease of playing and the sound compared to what I had been playing is amazing. I hope one of my grandkids plays left handed because I would love to pass this down for someone to enjoy it as much as I have for the past several days. My wife raved about the customer service, response and communication from Dennis Jr. when making this purchase."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2020-12-29

It was almost like Christmas. . .

"In fact, it was Christmas! I received my new Zager traveler mahogany guitar on 28 december, after ordering it on the 23rd! That is pretty amazing shipping considering the season! The folks at Zager were extremely helpful, not only with the order, but also after the order when I wanted to add some accessories. Every one of my contacts was met with the most knowledgeable and kindest of responses.
I have spent hours with my guitar since it's arrival, and I cannot be more pleased with the quality, the sound, and the ease of play. I am by no means a guitarist, but after receiving and enjoying my new Zager guitar, I have high hopes! I also know that the Zager family will be supportive of me as I continue my practice. Thanks so much to Denny and his team!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2020-12-29

Excellent guitar, wonderful customer service

"This is my first purchase of a higher end guitar, and I couldn't be happier. The Aura electronics are a snap to use, the guitar sounds great, and the sound on this brand-now guitar, fresh wood and all, is better than a 20+-year-old Cort acoustic I've been playing for years. As advertised, the guitar is easy to play--I struggle with barre chords on most acoustics, but this guitar is MUCH easier to play than any acoustic I've ever owned. And Zager's 30-day 100% money-back guarantee includes shipping, which really put my mind at ease about giving the guitar a try.

I also asked several questions via email, and got prompt, helpful responses every time. They definitely put my mind at ease about what has been, so far, my biggest investment in a guitar.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2020-12-28

Incredibly outstanding High End Instruments!

"I bought a ZAD-50 Natural on April 2005 and never expected an acoustic guitar to be this good! Being a Taylor, Ovation and Gibson player I cannot be more grateful fir the quality and playability of these guitars. I bought a second on a black finish. The tone is just as I loved and they have never needed a setup after all this years. They play exactly as new! I strongly recommend Zager guitars as an investment on quality craftsmanship and delicious playing comfort. Dennis E Perez, Dorado PR"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2020-12-26

ZAD9000 Christmas 2020

"Dear Jamie, and Denny and Denny Jr.

I have only been playing the guitar for fifty-two years, so I still have a lot to learn. I needed an OM in my collection with real playability. My music colleagues all thought I was crazy when I spent thousands of dollars on a guitar site unseen. I must say a part of me had to agree with them.

Clinging tight to your 30 day money back guarantee and dialing down my expectations to 3 while dialing up my high pass filter to 11 . . . I placed my order.

I’ve been playing my ZAD-9000MCE since it arrived on Monday with curiosity, skepticism, and finally wonder. It is like a guitar sports car! It corners well, and responds to rapid acceleration with positive feedback. All the while delivering thrills and smiles.

I am pleased to say the tone and clarity of this guitar matches my hopes (if not my expectations). It is the perfect addition to my collection, and will take its place on a stand in my living room. It will be my go to, grab now, need to pickup a guitar and play at a moment’s notice guitar. Plus, it has already proved invaluable in playing my 4 month old grand daughter to sleep when she is a little fussy!

I look forward to years of fun and joy with this guitar. I love my Taylor I play on stage and will never need a replacement for it, but I see myself playing this little Zager more on a daily basis around the house and with friends.

Thank you for delivering it to me right before Christmas. You truly made the season bright.

By best to you and your families in the New Year! Keep up the good work.

Your (new) friend and fan,

Larry Madison
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2020-12-26

ZAD50 OM

"I have been checking out Zager Easy Play Guitars for quite some time now and finally decided to purchase the ZAD50 OM model since it fits my budget and preferred size. I ordered it last week, December 19th, 2020. It was listed as "on backorder" and wasn't expected until some time in January.

I had a very big surprise this morning when I opened my front door and found the box standing there, waiting for me. Just in time for Christmas!!!

I just want to say that on top of having the best Customer Support of any business I have recently dealt with I will attest to their claims of also having the best guitars. My Zager plays and sounds exactly as Dennis and Denny say it does.

Thank you for making my holiday even brighter.

Sincerely,
Jim Sullivan



"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2020-12-24

A legacy gift

"I took delivery two weeks ago on a Zager “parlor size” acoustic that I purchased for my daughter (she’s tiny) and her two little boys ( for their future). I am so pleased. It is exactly as advertised, beautifully crafted and solid from end to end. The guitar arrived in tune out of the case and the tone is mellow and clean. The set up is exactly as described, deceptively easier to play, strings not too high, requiring minimal work. It simply plays very very well. In my 75 years I’ve owned Gibson’s, Fenders, Guilds, a Yamaha, a Martin and a 50 year old Grammar. I know what it like to sit in the store testing acoustics to find the sound my old ears think is perfect. It’s not always the most expensive ones. This 3/4 sized Zager sounds as good as the best of them and better than a lot.

As I was making my choice I had some questions about the relative size of this guitar. The advice was right on point.

I call this gift a “legacy gift” for my grandchildren, something on which to learn and grow and never leave behind. It appears to me to be that good. Yesterday, I ordered another for my grand daughters. I think your first guitar ought to be beautifully playable.


"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2020-12-24

Zager Guitar Review

"I am so impressed by Zager Guitars. I received my guitar the other day. It is a beautiful looking and sounding guitar. The craftmanship is excellent. The sound is amazing. The projection and intonation is great. I am so happy that I made this purchase. I would highly recommend that anyone looking for a fine guitar to consider Zager Guitars for their purchase."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2020-12-23

Zager 900 CE

"I received my Zager 900CE about a month ago and wanted to wait till I had played this fine instrument thru several sets of strings before I wrote out my review. I purchased the Sunburst model and the finish and workmanship are some of the finest craftsmanship I have ever witnessed in my entire life. My Dad was a furniture maker so I have a little background in woodworking and recognize fine wood work when I see it and this instrument is flawless. The binding is in my opinion perfect as my taste lends itself to dressing but not too much noise. The binding and inlay sets the instrument off nicely without being too much bling or noisy.
The sound is rich and full across the entire fret board and the projection is very strong. The low strings ring true and are not muddy when fretted. The intonation is perfect to my ear and the string height is set just right so as to give ease in playing up the neck. Speaking of ease in playing, this guitar is as advertised the hands down easiest playing acoustic guitar I have ever held in my hands. As a matter of fact it plays so easy it took me a while to stop choking the neck so hard and thus playing out of tune. I have played acoustic guitar for over 40 years and have used my acoustics to play nearly every kind of music there is and the Zag 900 CE loves it all. From finger style to more aggressive strumming this instrument is up to the challenge.
As good as the Zag 900 CE sounds unplugged it is fantastic amped up. I honestly have never found acoustic guitar electronics to be particularly satisfying as they most always seems hollow, boomy and many times I would develop a fatigue factor which would make we want to just unplug my guitar and play without juice. The onboard Aura electronics are superb and provide a variety of settings to help one find the sound you desire. The EQ is very responsive and really is a help in contouring the sound before exploring the four settings for the overall sound of the guitar. These four setting can be played as programmed or one can use the setting pot to blend the programmed sound with the natural sound of the acoustic. This feature is just over the top in helping one find the sound which is your sound. I really find the on board tuner to be a great addition as well. This is hands down the best sounding electric acoustic guitar I have ever heard and played in person.
I have played a Taylor 510 since 2004 and paid nearly $1800.00 for it new and this instrument would likely be much closer to $2000.00 if bought new at today's prices. The Taylor 510 is a fine instrument and I have enjoyed it greatly over the last roughly 15 years but it is not nearly the guitar this Zager 900 CE is. I am in no way knocking my Taylor as it is a fine instrument and really only mention it to help demonstrate value for the dollar. By today's prices I likely would have only paid about $500.00 more for my Zager then I would have for a new Taylor 510 equal to the one I bought in 2004. But in terms of how well this Zager sounds, playability, craftsmanship, and quality of electronics there is little fair comparison to my Taylor. This Zager is an absolute fantastic value for the dollar spent which is an important consideration for me.
There is a great customer service staff and you can try their instruments before you commit to a final purchase. You will not be disappointed if and when you take the plunge and choose a Zager and you will marvel every time you play that you have such a fine sounding instrument for such an affordable and more than fair price.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2020-12-20

Awesome guitar

"Love this guitar.zad-20/E"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2020-12-20

Great Acoustic Guitar

"I had fooled around with playing guitar when I was in my teens but never really made a lot of progress. Over the years, I picked it up again from time to time, but never really stuck with it. When I retired a few years ago, I started playing again and had the time to really enjoy the practice. After many months of working at it and making a little progress, I decided I wanted to move up to a higher end instrument. I looked around and tried some of the higher end Martin, Taylor, Gibson, and Yamaha models at the local guitar shops. In the process of researching and pricing these guitars, I came across some reviews of Zager Guitars. When I researched the Zager Models, I was intrigued with the quality of the components and the comparative price of the guitars. I went to the Zager website and shopped the guitar models. The ZAD50CE really caught my eye. The African mahogany body and rosewood fretboard just looked beautiful. When I read the 30-day money back guarantee, I figured I had nothing to lose so I ordered one. When the guitar arrived, I was completely impressed with the quality of the instrument. It was set up perfectly and sounded wonderful right out of the box.
It is now 6 months later and I am completely satisfied with my Guitar. I would not trade it for any of the models I tried when I was shopping months ago. I have made a lot of progress in my ability because of the design of the guitar. The set up of the neck, the string spacing, the tapered body, and pillow touch strings all combine for a better playing experience, especially for an older player like me. Looking forward to playing my Zager for many years to come.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2020-12-20

Work of Art

"I absolutely love my new Zager ZAD80CEOM. It is beautiful and plays wonderfully. I’m a new guitar player and I love the easily adjustable action. It plays perfectly out of the box. I don’t think this will be my last Zager!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2020-12-19

Zager made my 2020!

"Great communication from start to finish. Now I have a gorgeous guitar and a lifetime of Zager guitar lessons. The guitar sounds as good as it looks. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2020-12-17

Gorgeous Zager Travel Guitar A+

"If you're reading this then you're like me. Before I even considered buying such an expensive item over the internet (sight unseen) I always read reviews and make sure that not only the company is legit, but that the product is high quality. After reading a few dozen reviews I thought, this company is amazing.. then I thought, wait, can all these reviews be for real?? Well I'm really happy to report, I did buy a Zager guitar and YES all the reviews are completely real and on point!.

I purchased a Travel Size Solid African Mahogany Acoustic. I already have a full size guitar and wanted one I could just "play with" in the house or on vacay. The guitar arrived yesterday and I ended up playing it all night. She not only looks amazing, but she plays like heaven. The strings are easy on my finger tips and the sound is great!

Lastly, but most importantly, I just wanted to point our how kind and transparent the communication was with Dennis Jr.  I emailed a couple of time to get an update on shipping and Dennis replied within the hour! He was always very informative. Not only did I get quick responses each time, but Dennis made me feel like he really cared about me as customer. This personal touch made me feel the authenticity and humanity of supporting a family owned and run company. I felt the human touch that is laking when I just purchase from a larger company. It was really refreshing ... I didn't realize how much I actually missed the personal touch that someone can give you. I really can't recommend Zager Guitar's enough. I just got this guitar and I already want to get another one!!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process