"I ordered boots from Zappos after seeing other stores were out of my size and color. Right now they have a free shipping deal. I went with that option and expected 4-5 days like it said. However shortly after placing my order I recieved an email saying that I was given Next Day Air shipping for no additional cost. This was my first order with them!! So after buying it around 5:00 pm Thursday I recieved it at 11:30 am on Friday. This was coming from Kentucky to Michigan.
I have ordered from many online stores but this was the one I was so impressed with I had to praise them. (Of course they don't always upgrade your shipping for free)."
"Outstanding experience. They upgraded shipping to 2nd day air for free. My shoes arrived earlier than expected! I will definitely order from them again and I will recommend Zappos.com without hesitation!"
"This store is awesome...my wife found them when UPS delivered a package for our neighbors to us on accident.
These guys upgraded the shipping as a way to say thanks for ordering!! The pricing is great and they deliver what they say."
"Upgraded my shipping. Got the shoes the next day. Great service"
"The closest thing to the world's best shoe store. Great selection, incredible ease of returns."
"This online vendor is unbelievable, but in a great way! I ordered a pair of their designer color Sorel Women's Caribou boots on December 27th, and very late at night. Not only was Zappos over $10 less expensive than anywhere I could find the boots, they had free UPS ground shipping as well.
I was notified very quickly with an order confirmation on the 27th also, and within several hours, I was sent an email stating that they had upgraded the free shipping to 2nd-day at no charge .... OMG, freaking awesome ... I received a tracking email today, and the UPS site showed the delivery date was actually set for the 29th, so I wasn't expecting the boots for at least another day.
Well, UPS just dropped them off, on the 28th, the day after I ordered them!!! The boots look great, and I'm sure Mom will enjoy them like she has with her original Caribou boots for the last 8 years. This is the way you wish all online vendors treated their customers, and it's no wonder why Zappos should score a perfect 10!
Thanks Zappos."
"Although was my first purchase with them it was an excellent experience to make business with Zappos. They do really have a great service team.
I would love to do business with them again."
"Simply the best online retailer, in any category. The price is excellent. The shipping is prompt. Return or exchange is totally hassle free. The selection is great. A very pleasant experience."
"Super fast shipping as usual. Product extremely well packaged. This is my eight time ordering from Zappos and I will continue to do so because of the excellent service. And the prices are great compared to a retail store (B&M) or other online service. Overall rating A+."
"Zappos Rocks!
They sent shoes with free shipping at 2 day priority. The shoes were the wrong size in the box and I emailed their customer care. They immediately responed, sent out another pair priority without charging my credit card and sent me a free return label. They called me to apologize in person and offered a gift certificate for any inconvenience they may have caused me.
Great retailer, selection, customer service"
"Zappos has great sales, free shipping, and great customer service! So far I've purchase a couple of pairs of shoes, and I've been delighted each time."
"I do a lot of online shopping, and Zappos.com is by far the BEST online store I've EVER worked with. I've ordered 7 pairs of shoes from them. Each time, they've offered FREE standard shipping (4-5 day delivery time) and then sent my package via UPS Next Day Air or 2nd Day Air!!! They also have a no hassle 365-day money back guarantee return policy, and THEY pay for return shipping charges. I've never encountered another online store that offers all of that. I have recommended Zappos.com to everyone I know and I will never again buy another pair of shoes anywhere but Zappos.com!!"
"100% Satisfied!!! I ordered a pair of Reeboks for my husband's birthday on 8/16/04 and they arrived 2 days later -- fantastic shipping speed! Their website is easy to navigate and I was very impressed with the selection. Cost wasn't an issue due to lack of retail stores in my area but I thought the online prices were reasonable, especially since there was no charge for shipping. The shoes are perfect and I will absolutely be buying from Zappos.com again! I've already recommended them to family and friends and feel comfortable doing so. I made my decision to purchase from Zappos.com based on their rating here and am completely happy with the product quality and speed of delivery! I rate this merchant as outstanding! "
"Unbelievable shipping speed, great return policy, great sale prices on Doc Martens;
If they can maintain this level of quality then I’ll probably never buy shoes at a retail store again.
I think a lot of eTailers have forgotten how much loyalty, word-of-mouth advertising, and return business can be created by just making your customers happy.
Zappos has a new loyal customer"
"AWESOME SITE!!! Great prices, useful customer reviews for products, and free & fast shipping. The best thing about Zappos is that they have free returns/exchange, they even pay for the return shipping and you can return the shoe anytime within 365 days. My only compaint is that they didn't have 1/2 sizes for my shoe."