"Along with a great selection, Zappos has decent prices and excellent shipping. My order came in two days after placing it. Would definitely recommend!"
"Going down hill. I have ordered from Zappos in the past with no problem. This time I ordered top of the line running Brooks shoes. What I received appeared to be factory seconds. The left one had a raised area beneath the sole, and the right one had a glue smear on the outside. Also, Brooks usually stuffs their new shoes with paper. There was no paper in these sneakers, indicating they were probably previously returned for being defective. Shipping, although free was extremely slow (both purchase and return). When I returned the sneakers, there were no less than ten Zappos boxes sitting in a pile at the UPS store - presumably returns. Wow, what a departure from my previous experiences with them. Also, their prices are pretty much factory retail. Might as well buy sneakers anywhere."
"Many companies and stores have a goal to get "loyalty" from their customers. Pesonally, I just always look for the best deal and couldn't care less what store it's from as long as it gets a decent rating on this site.
Zappos is the only exception I can think of. They're so good, they make me want to buy shoes just so I can order from them. Their customer service just amazes me. Their shipping is fast and free, returns are easy and also free, and they'll go out of their way to accomodate you when you contact them about something.
The prices on their site are average, and that's the only thing average about Zappos. BUT - they offer a "110% Price Guarantee" which means that their pricing is the best you can get as long as you take them up on their offer. I ordered a pair of shoes this morning from Zappos and then emailed them a link to a site selling them for about $11 less. Most sites would probably look for some way to get out of their price guarantee. With Zappos I already got a reply that they've credited my account for about $17 and upgraded my shipping to 2-day for free!
Can't say enough things about this store - there is a reason they have a rating of 10, and it ought to be 20 if that were possible."
"Awesome Retail Vendor
Gotta buy from them to fully understand.
I saved $100 on the Boots I wanted.
Got 2 day shipping FREE
And you can return anything you don't like with FREE Return Shipping!
ZAPPOS is the real deals in online shoe vendor.
A++++ Strong, will buy from again!"
"I tryied to buy Teva Bigwall shoes from shoeshonline.com, since they had them for $10 less price. They notified me that my order will be shipped in 17 days. Canceled that order and went for Zappos. I'm just excited about these guys now.
First, got the aforementioned $10 difference discount by Zappos 110% money guard garantee, then got free shipping (in fact, all orders shipping is free on zappos) and in couple hours got the message, that my shoes were alredy packed and shipped.Moreover, Zappos gave me free upgrade to 2 Business Days shipping. Wow, what the nice surprize! Arrived as promised, all new and in perfect condition. It's a pity I don't need more shoes now - I want to shop here again!"
"I have found Zappos to be an excellent company to do business with. I ordered a pair of shoes on 12/31/04 with standard shipping. On 1/3/05, they notified me that they had given my order special priority processing. My shoes arrived the next day on 1/4/05.
Also, I ended up returning the shoes to them, and they provided free return shipping. I think this is a sign of a very classy establishment.
I will definitely do business again with Zappos in the future. You don't find too many places with this level of service anymore.
"
"Incredible store! Not only did I get upgraded to free overnight shipping, but one of the shoes was a bit small, and the return shipping was fast and free. By far the best online ordering experience I've had in the last 5 years."
"Best web site ever!!! 1000's of shoes, some exclusives, multi-angle pic of Every shoe, 110% price gaurantee (easy to use), 365 day return policy, free shipping to and from. ordered two pairs of shoe's Fri. 9pm got them that MONDAY WOW! Not to mention Extremely friendly and helpfull customer service reps. Zappos has definitely raised the bar for online shopping and service!!!"
"This is the BEST place to buy shoes online! They have great prices, FAST shipping, and the best return policy! If your shoes don't fit, you can send them back to them for free!!!!
I'd DEF. recommend zappos.com! I was going to buy from another site, but then was told about zappos.com from a friend, and she was right! I'm def. doing business with them agian."
"Friend told me about the site so I thought I'd check it out. Found a pair of basketball shoes I wanted for $20 less than retail stores. Got free shipping as well as upgrade to overnight delivery. Might be for first time buyer only but works for me. Man, shopping has gotten real lazy. I love it...."
"This is a grate website & one of the best i have used
I had ordered two shoes on friday eve from this website but wanted to cancel one, it's just took me one call to cancel that, no question as to why i wanted to cancel? No charges?
And got the free overnight delivery for the other shoe
Really really great site
Cheers,
Sam
PS: I received shoes on Monday afternoon well in time
Another interesting thing happened Zappos reduced the price of shoes which i bought by $9
Guess what ?
I just called them & they gave me back the difference as well
Well if you like things on zappos don't think twice , just buy it
"
"This is my second time ordering from zappos.com. Their on sale items have OUTSTANDING prices, their shipping is fast, their products are great, and their support is awesome. I would definately buy from the company again. Any time I'm in need of new shoes, this will be the first place I go. "
"Hands down the best internet shopping experience I've had in years. Not only did I find some great shoes for 40% off, after I ordered with the free shipping option, they emailed me and said that i had been upgraded to 2nd day air at no cost. Zappos will have my business for years to come. "
"I ordered an Oakley backpack from Zappos on 1/24/05. I was a bit leary about spending this much on a backpack from an online dealer, but figured I would try them out. I ordered it and picked the free ground shipping. I was in no rush to get this, but couldn't wait for it to arrive. On 1/25, I got an email saying they had upgraded my shipping for free, and I should expect it in 1-2 days instead of 4-5. I decided to check the tracking number for the heck of it, and imagine my suprise to see that it was on its way on the UPS truck, out for delivery. I ordered this at 3pm or so on 1/24, and expect to get it in less than 24 hours, and all with free shipping.
I am sold.
--Josh"
"awesome service. free upgrade on shipping. one of the best online shopping experiences i've had."