"I encountered a problem while trying to order online, so I called to order. Diane was very friendly and helpful. She called after the initial order call to let me know there was a payment problem and offered to follow up after an hour if the problem persisted. "
"Thanks. Looking forward to the mattress arrival. "
"The order process was smooth. The follow-up was smooth..the delivery was smooth.....everything exact....perfect!....even our sleep. FABULOUS!!! Hats off to you Zenhaven...thank you ! Was thrilled that we received our order quicker than expected. The Zenhaven mattress is superb...haven't slept this well in quite awhile...sleeping through the night and not sore and stiff in the morning! "
"We have a waterbed that we want to replace, so I started researching the Internet for "pillow top" matresses based on a family recommendation and accidently ran across Zenhaven. The web site was attractive, informative, and didn't try to hide pricing. Then I started reading about the many unique qualities of the matress and before I knew it, I had placed an online order for a king matress and foundation. It was all so easy to do and so convenient. This all occured on Christmas Eve, which is important to note because I had a question about the foundation and was able to talk with a rep...again on Christmas Eve! What a great buying experience and I can't wait to start using my new Zenhaven!"
"Nice initial customer service especially reminding me to measure to double check choices. So far so good - I hope the mattress is equal to the service"
"Customer service, before we received the mattress, have been the greatest, I've experienced.. great job"
"easy online info
easy order
easy confirmation
hopefully easy sleeping"
"So far my experience with Zenhaven has been excellent. Excited about new mattress and longing for the GREAT night sleep others are talking about."
"Late morning I received a phone call from Adam .M regarding my order. I am very hesitant spending money on a bed and had over a page worth of questions. He answered every question and provided suggestions For many of my semi-outlandish "what if and optimal comfort," wants/needs. Kudos to this department and excellent hire management. ~ Ed P."
"I was impressed by Jessica when I called. She was thorough in answering my questions, so I could choose the right mattress for me and my husband. I even called her back to get an idea of when I could expect delivery. She helped me pinpoint a time for our new mattress to arrive. So far so good. And the price is right! :) "
"My journey for a new mattress after disappointment in my S&F 9 years ago led me to not making the same mistakes this time. I was determined to get the best for less and not sacrifice quality, state of the art in design, trusted company and honest sales consultants. I can be a nice customer or one from hell if I'm not getting what I expect! So far, Zenhaven, has won the order for me. Alan in Sales was great, product looks great, price works and the follow-up call ensured me that I made the right choice. Now if the mattress lives up to my expectations, I'll be a happy guy! If there is any chance to get it for Thanksgiving, that would be a plus! I realize the time constraints, so give it a try since we are only 1.5 hrs from the Greensboro Plant.
JP- SML, VA"
"Easy to order, great customer service and communication. It feels so soft and does not smell at all unlike my other gross mattress! So excited to sleep on a comfy mattress finally!"
"Because I had difficulty placing an online order, I had to do so by phone. I am anxiously awaiting the arrival of my new mattress. Hope it's as pleasant as my first experience sleeping on a latex mattress at a friend's home many years ago. I could do a lot of things with $2000., but I believe this purchase is an investment in my sleep future. "
"This is the first time ordering something this big online. I felt comfortable with the web site, and that I was able to chat with someone about my questions. love that the mattress is organic and the warranty is really great.! They have contacted me within the 72 hour to see is I had any questions.
cant wait to see it. "
"I ordered online after calling with some questions. Then I got calls from two different people to make sure I was going to be satisfied. I hadn't ordered a foundation and realized during one of the calls that I needed a foundation for the warranty (and also the mattress would have been too low in the bed frame)."