"For the most part, the website is okay. Upon checking out, I was not presented with a link to forward me to PayPal for payment. I tried three times, on two different devices. I finally reached out through chat and was able to complete my order that way."
"So far everything has been perfect. Could not ask for anything more! We await delivery, setup, and comfort."
"I really appreciate frequent updates on how my order is progressing. So far I am very pleased. Can't wait to sleep on my new zenhaven mattress. "
"Although I have just ordered a Zenhaven mattress, the online information and ordering experience have been exceptional. The website is very thorough, and ordering was simple. I can't wait to try the Zenhaven mattress!"
"Ordered online but received a call from Yanni to answer a few questions and completed my order easily. Excellent customer service from a very innovative compaqny."
"Spent much time on there website investigating the latex mattress. I did chat with representatives a few times to get questions clarified. We it came time to order, it was real smooth. No problems at all."
"I was on a chat to ask questions and my phone rang. It was the person I was chatting with. She had answers to all my questions. So, the sale went quickly."
"despite my clear requests both verbally and by email both to the company and the delivery company to do fill out all the necessary forms -insurance COI- as requested in NYC coop.- the correct form was not provided on time despite multiple phone calls and email- therefor delivery was not authorized by the building and need to be reschedule for next week .I wasted half a day waiting for this delivery.correct form was provided later on but too late.The mattress may be great - i will find out soon - but so far experience rather bad-please publish my critic- it will be helpful to other NYC customers to avoid similar experience"
"Answered our questions and we are happy to hear of the 120 day trial period!"
"Given I did the heavy lifting of finding the website, doing the research and making a decision, not sure what you as a company did. Feels like a millennial who wants a reward just for showing up."
"Purchasing our Zenhaven was a very pleasant, blissful experience! I opened Chat and Stephanie was very helpful and cheerful. She took the time to answer all my questions and even research the ones she didn't know. She was very patient and caring; and explained everything to my total satisfaction.
Then, when I had some trouble making the purchase I opened chat again. She was there, able to see my open order and reassured me that my two attempts to pay had frozen and not gone through. (My computer is old and froze up.) We connected over the phone and completed the order quickly and successfully.
My husband has entrusted me with the research and choice of mattress but in case he has any questions, I will refer him to your excellent website, the many review sites I've bookmarked, and I even saved my Q&A chat with Stephanie! Looking forward to this new mattress! Thank you.
BTW: Love the Name Saatva!
"Satyameva Jayate""
"I appreciated being given the information I needed to chose the best mattress for us. I chose the Zenhaven after researching the choices I had. My questions were answered quickly and respectfully! Most if all, I never felt like I was being "sold!" "
"Zenhaven made it very easy to talk to someone about questions and ordering. And they followed up with more contact to be sure everything is going well. Have a very good feeling about this company and am sure I will love the bed when it arrives!"
"Ordering online is easy and quick. 24/7 phone is as advertised. I called at 1AM pacific time with questions and someone was there to respond to every question I asked. "
"Getting all the answers I wanted before I made the purchase was important to me and they passed the test. Very informative stall."