"I bought 2 glasses and 1 pair of sunglasses and I am thrilled about them! My boyfriend and Mother have also bought from Zenni and love them just as much. I would recommend them to others and HAVE!"
"I ordered rush delivery and it still took over a week for my glasses to arrive. They showed up with a chip on the edge of one of the lenses, and the transition lenses take FOREVER to clear up after coming inside, leaving me in the dark for far too long. I certainly feel that I overpaid for this pair of glasses."
"Get the best glasses for a fabulous price! Highly recommended."
"Alway on time, unbeatable frames, my prescriptions are always right!!"
"Easy, low price, good quality and fast .Tank you"
"Used pupil index tool to find what size to order. Got 3 pairs of glasses and none of them fit all to small. I ordered mediuma"
“Thank you for your review. We are sorry to hear your glasses frame is too small and for any confusion around the PD measurement. Your PD is the measurement, in millimeters, between the center of one pupil to the center of the other and does not determine the size of your glasses frame. We recommend to measure a frame you have at home that fits well, and order one with similar measurements. The guide linked below will show you how to measure the frames! In the meantime, if you would like to check the return options please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with your order number and we would be happy to assist you.
https://www.zennioptical.com/measure-eyeglass-frame-size-how-to
”
"I had my first experience with Zenni about 5 years ago. My order was perfection. Don't ask me why I didn't opt for Zenni after my 3 year check up...regardless, my new prescription, which I had fulfilled locally, cost 3X the price and to make matters worse and even more disturbing was the fact that the new "fashion" frames were so uncomfortable that I had to hoist them up to the bridge of my nose constantly!
So uncomfortable! Getting to the point. If you have had a Zenni experience you will understand, if not, please, please for your benifit, do not hesitate! I promise you that you will not be deceived. "
"Always happy with my purchases and with the great customer service offered by Zenni. Just a great experience!"
"Love zenni! Found great frames and prices.
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"Great!! And awesome buying experience!!"
"The send me distance rather than reading glasses. And they are giving me the run around "
“Thank you for your review. We are sorry to hear this! Please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with your order number, as well as a copy of the original written prescription, and we would be happy to assist you.”
"Lenses are loose in my frame"
“Thank you for your review. We are sorry to hear the lenses are feeling loose! Please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with your order number, and we would be happy to assist you.”
"Very easy to order. Website is easy. Virtual try on is easy
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"Excellent experience with the website."
"I’m slightly disappointed. I don’t feel the prescription is correct for the right eye. "
“Thank you for your review. We are sorry to hear that you are not able to see with the glasses. Please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with your order number, as well as a copy of the original written prescription, and we would be happy to assist you.”
"I used the tools provided to upload measurements, gave the prescription of my most recent glasses, and selected the additional features I needed - progressive, photosensitive, & scratch coatings. Then I selected a frame I liked, and placed the order. In a couple of weeks my glasses were here, and they're far superior to the ones I originally purchased, at a much lower price. I couldn't be happier!"
A rep from Zenni , ZenniNK, has responded:
“Thank you for your review. At Zenni we strive to provide you an ordering experience that is second to none, and we are sorry to hear that was not the case this time. We do see your order was delivered within the Rush delivery timeframe of 3-5 business days, not including weekends or holidays. We are also happy to assist you with the chip on your lenses, please feel free to reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website or on social media with any questions so we can better help you.”