"I bought 2 glasses and 1 pair of sunglasses and I am thrilled about them! My boyfriend and Mother have also bought from Zenni and love them just as much. I would recommend them to others and HAVE!"
"Great selection of frames and plenty of information provided to help me select lenses and coatings."
"I love the style, the price, the selection, the quality and the quick delivery. "
"My first purchase with Zenni was a tad bumpy but the customer service went above and beyond to rectify the issue. I placed my order using the express option, since their agents assured me express was via FedEx. However i later received a USPS tracking, which i found concerning. I had shipped my order to a FedEx office so they could hold my package, however since it was USPS, i know FedEx will refuse and RTS it. So i asked Zenni if they could verify my shipping as FedEx since i paid express. I was assured it was FedEx so i thought maybe it was a Smartpost, since those labels have both FedEx and USPS tracking numbers on them. I was able to retrieve my parcel from FedEx on the delivery day and turns out it was just USPS.
I was happy since i got my order and the product was better in quality than expected. I did not expect Zenni to follow up via email and explain my order was accidentally shipped standard and I also did not expect them to refund the difference in standard vs express shipping! They owned up to it and even gave me refunding on the shipping, all on their own accord, as i only ever asked for assurance on my shipping. Truly excellent customer service who take the initiative on rectifying genuine issues and mixups. I look forward to ordering from Zenni again! "
"Customer was great. I will definitely ordering another pair "
"Ordering online was quite easy. Zeno instructions were quite easy to follow. They have a nice selection of frames at a fair price."
"The quality of the glasses are not the same as the other times…"
"I had to return my order, my glasses came as bifocal and I need no line, we’ll get it worked out"
"Look great, brown pair super light weight"
"I had such a wonderful experience and I will continue to shop with zenni"
"No transition & blurry vision "
“Thank you for your review. We are sorry to hear that you are not able to see with the glasses. Please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with your order number, as well as a copy of the original written prescription, and we would be happy to assist you.”
"Easy process and a fast delivery"
"I am a repeat Zenni customer. I tell everyone to order their glasses thru Zenni. They have the same quality that you get at your eye doctor. For a minimal cost!!!"
" Fantastic product. Great prices. Arrival time is good"
"Ordered tinting bifocal glasses. Used the website for measuring and trying. Very pleased "
"Really good experience that we had"
A rep from Zenni , ZenniJeA, has responded:
“Thank you for your review. We are sorry to hear the glasses are not what you were hoping for. Please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with your order number and we would be happy to assist you.”