"I bought 2 glasses and 1 pair of sunglasses and I am thrilled about them! My boyfriend and Mother have also bought from Zenni and love them just as much. I would recommend them to others and HAVE!"
"both glasses I received not good, every thing i see looks like curvature, my cell phone looks deep in the middle, my computer screen ends are not equal ,this is the last time I order from you guys."
"Representative was wonderful!"
"The help people were very helpful, but I still had a rough time ordering. They came pretty quickly but are way too big for my face. I’m hoping I can return them. "
“Thank you for your review. We are sorry to hear the glasses are too small. We recommend to measure a frame you have at home that fits well, and order one with similar measurements. The guide linked below will show you how to measure the frames! In the meantime, if you would like to check the return options please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with your order number and we would be happy to assist you.
https://www.zennioptical.com/measure-eyeglass-frame-size-how-to
”
"Great service and excellent product!"
"My glasses arrived quicker than I expected, which was nice.
I purchased 3 pairs. However all three were much smaller than I expected, compared to when virtually "tried them on". The difference was startling. They all still looked ok, but not really up to what I had expected.
I was also discouraged to find that with my main pair, (which I spent extra on better lenses etc etc) appears to be very flimsy and do not appear to be made very well. I honestly don't expect them to last more than a few months before they break, which saddens me. I've ordered from Zenni over the years and never found this problem in past and perhaps I simply chose the frames poorly. While I can't say I will never order glasses from them again, it has discouraged me and I will be looking into local sources first next time. "
“Thank you for your review. At Zenni we strive to provide you an ordering experience that is second to none, and we are sorry to hear that was not the case this time and the glasses are too small. We recommend to measure a frame you have at home that fits well, and order one with similar measurements. The guide linked below will show you how to measure the frames! In the meantime, if you would like to check the return options please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with your order number and we would be happy to assist you.
https://www.zennioptical.com/measure-eyeglass-frame-size-how-to
”
"No issues, perfect every time"
"Whole family uses zenni, always 100 %satisfaction
"
"Customer Service like it used to be complete customer satisfaction"
"Easy to order and a decent selection."
"Je l'ai dit précédemment."
"Wonderful, easy to order, huge selection. "
"Not happy with the frosted frame"
“Thank you for your review. We are sorry to hear the glasses are not as expected! If you would like to check your return options please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with your order number and we would be happy to assist you.”
"The frames are fine but the shading of the lenses I don’t care for, only will wear them around the house."
"Good and fast, will come back "
"Only one lens for me and you discontinued it!"
A rep from Zenni , ZenniJeA, has responded:
“Thank you for your review. We are sorry to hear that you are not able to see with the glasses. Please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with your order number, as well as a copy of the original written prescription, and we would be happy to assist you.”