"I bought 2 glasses and 1 pair of sunglasses and I am thrilled about them! My boyfriend and Mother have also bought from Zenni and love them just as much. I would recommend them to others and HAVE!"
"Lots of choices for glasses "
"Survey took too long, and required I type something here."
"Just really happy to have a new pair of glasses with my correct prescription that fit and look good! I may order more just because I can. I’m very glad I found Zenni!"
"will order again! fast shipping"
"Unfortunately, my glasses didn't work out for me. The return was easy once I got through to a customer service agent. "
"I think I did in the review!"
"We couldn't find any glasses in stores that fit our toddler but these do!"
"I love my glasses! Amazing quality and the price is absolutely amazing!"
"3/5 - It is not acceptable in early 2024 for clients on a commerce website such as Zenni’s not to be able to use the internet browser of their choice. "
“Thanks for your review. We appreciate your feedback. If you need further assistance, please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with your order number and we would be happy to help you.
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"It was a great experience."
"My insurance allows me for a free pair of glasses every other year, and it takes more than two months to be delivered and Zenni sent me the same pair in 2 weeks! It’s a no brainer. "
"Easy peasy virtual fit was bang on "
"I found the website confusing, but finally got everything entered, and the service was quick!"
“Thanks for your review. We are so sorry to hear this! We appreciate your feedback. We are always looking for ways to improve, and your feedback helps as we continue to grow. If you need further assistance, please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with your order number and we would be happy to help you.
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"My glasses came fast and the order process what great and simple. Thanks"
"Done. Wish the app was easier to use"
“Thanks for your review. We appreciate your feedback. We are always looking for ways to improve, and your feedback helps as we continue to grow. If you need further assistance, please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with your order number and we would be happy to help you.
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A rep from Zenni , ZenniJeA, has responded:
“Thank you for your review! At Zenni we strive to provide you an ordering experience that is second to none, and we are sorry to hear that was not the case this time. We are glad you were able to set up a return, and we are happy to assist you with any future orders if you decide to give us another try. Please feel free to reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website or on social media with any questions so we can better help you.”