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Verified
5/5

2005-12-29

""

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Overall product shipping and delivery process
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Delivering products damage free
Overall technical support
Making decisions on their own
Being knowledgeable
Being trustworthy
Being easy to reach
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Product Returns/Refunds/Exchanges

Verified
1/5

2005-12-28

"Delivery is good (2-day FedEx shipping). But customer service was terrible. Received a defective item (dead pixel on Acer laptop LCD screen). Couldn't speak to a real person. Always on voice mail and sometimes the mail system was overloaded, and could not take any more messages. Also sent email messages requesting for replacement, but not luck. Still waiting for them to contact me. "

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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
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Making decisions on their own
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Being knowledgeable
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Overall customer service
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Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
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Verified
5/5

2005-12-28

"Quick, easy, and fast....plus FREE shipping! GREAT!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
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Being knowledgeable
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Overall web site
Web site being easy to use
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Verified
5/5

2005-12-28

"Great prices and shipping. Very Reliable company. I have ordered from them three times now and I have had consistenly good service."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Being easy to reach
Being knowledgeable
Making decisions on their own
Being trustworthy
Resolving problems
N/A
Overall customer service
Customer service making decisions on their own
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Customer service being easy to reach
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
1/5

2005-12-28

"Website advertised Free Fedex 2day shipping on the item (1Gb SD card.) And now its 6-days later and nothing has arrived! No shipping or tracking information provided. Customer service number goes to VM that you cannot leave a messege! Fraud alert!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
N/A
Overall technical support
Being easy to reach
Being knowledgeable
Being trustworthy
Resolving problems
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-12-28

"I ordered a Patriot Extreme 1GB SD card for my digital camera from zipzoomfly. I couldn't be happier with the service. The SD card arrived on time and packaged well. The price was excellent and the ordering process was easy. I will not hesitate to order from zipzoomfly.com in the future."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Resolving problems
N/A
Being knowledgeable
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Being trustworthy
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Making decisions on their own
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Being easy to reach
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Overall web site
Web site reliability
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Web site being easy to use

5/5

2005-12-27

"easy to work through the web site, homed in on what I wanted, sorted to best price for device wanted as brand compatible to go with DLink Wireless Router, got the rebate form OK, now tracking the order "in process""

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Verified
5/5

2005-12-27

"Good service!

I had to return an order and they handled it professionally.

I would definitely order from them again!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
Being trustworthy
Being easy to reach
Being knowledgeable
Making decisions on their own
Resolving problems
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
1/5

2005-12-26

" I purchased a Foxconn motherboard with a mail in rebate, and the next day I purchased a set of OCZ ram with a mail in rebate. The OCZ memory required that the rebate be submitted within 14 days so I sent them in as soon as I received both items.

That was a mistake. The Foxconn motherboard turned out to be DOA and since I had submitted the rebate ZipZoomFly told me it was my problem. The motherboard was only about $35 after the rebate so returning a brand new motherboard to get a refurbished RMA board just doesn't make much sense after paying for shipping.

The ram cost me $130 and was purchased for the Foxconn board but since I submitted the rebate for it I couldn't return it either. I even asked if they would just give me a $30 coupon or credit towards future store purchases, I've spent well over $1,000 with them recently, and they ignored me.

Overall this has been a pretty bad experience. I've been giving ZipZoomFly most of my business over the last two years, and I'm getting ready for a major upgrade. I am really going to have to give some thought to whether I want to continue making the bulk of my computer hardware purchases there. I can't afford to just throw money away.
"

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Pricing of products and services
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Is consumer focused
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2005-12-26

"Item arrived quickly, cheaply, and functionally. A mistaken order was cancelled and re-submitted within minutes as the order number included with this report; everything was done online, with no need to call or write Customer Support."

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Making decisions on their own
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Customer service resolving problems
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Customer service making decisions on their own
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Verified
5/5

2005-12-23

"ZipZoomFly was quick and accurate-- my Christmas shopping is done!!!"

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Being knowledgeable
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Making decisions on their own
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Being trustworthy
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Being easy to reach
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Resolving problems
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5/5

2005-12-23

"I've always loved Zipzoomfly.com/googlegear.com I've purchased 3 systems from this company over the past 2 1/2 years and I will continue my loyality to this company."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
Resolving problems
Being knowledgeable
Making decisions on their own
Being trustworthy
Being easy to reach
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2005-12-23

"Thanks again for the free fast shipping and the lowest price. I have been shopping at this merchant three times and so far my shopping experience is very happy and I strongly recommand this online store."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Overall customer service
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Customer service making decisions on their own
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Customer service resolving problems
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Customer service being knowledgeable
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Customer service being trustworthy
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-12-23

"I am very happy with my Zipzoomfly.com experience and will buy from there again. I will also tell my friends to buy from there.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Overall customer service
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Customer service resolving problems
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Customer service being trustworthy
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Customer service being knowledgeable
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Customer service making decisions on their own
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Customer service being easy to reach
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2005-12-23

"I had a good overall excelent shopping experience, recived order in 2 days. The SD memery card was just like stated on web page.I will recommend them to all my friends."

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Overall quality of the company
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Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with