"The hard drive I ordered was defective, and they replaced it with another defective one.I then purchased one locally and asked for a refund. They refused a refund and said they would send a 3rd one which I don't need or want. Also, a restocking fee of 15% will be charged when the defective one is returned. It is not fair or just for them to send a defective item and charge 15$ to take it back. They won't be charged by the manufacturer to send it back and get a brand new replacement or a refund. This policy allows them to make 15 profit out of thin air on defective items.
Stay away from these jerks unless you are certain you won't get a defective item."

"-----Original Message-----
From: Steve xxxx[mailto:****@****]
Sent: Thursday, September 27, 2007 2:53 PM
To: service zipzoomfly
Subject: ORDER NO : Z4137820


Hi
ORDER NO : Z4137820
I noticed this order has been showing Packaged for the last 2 days.
has this order shipped, I paid for 2 day shipping, didn't think it would take this long for one single item to ship.

can you email me back the status of this order.

Steve xxxxxx

----- Original Message -----
From: service zipzoomfly
To: Steve xxxxxxx
Sent: Thursday, September 27, 2007 7:16 PM
Subject: RE: ORDER NO : Z4137820

------------------------------------------------
Dear Customer,

Please be advised that as mentioned on our web site, open boxed and refurbished items are sold on a first come first serve basis. We regret to inform you that we are unable to fulfill the quantity requested for item # 101231-RFB on your order. As a result, we had to cancel your order. We apologize for the inconvenience.


Thanks,

ZipZoomFly.com
***-***-**** x2200
-----------------------------------------------

Thanks for letting me sit for 3 days only to tell me this after I initiate an email asking what's going on,
Your service has fallen to an all time low ! as per the bull below, why then did your site tell me the item was packaged,
why not say something like ( incorrect amount, please contact customer service,) like I use on my online site ?

Please make sure my credit card does not get charged.
so I don't have to file a reversal.

I'm not sure if your store has new management or what, but all I read is how customer service has taken a dump
at Zipzoom on resellerratings.com, I thought it was just people talking trash. please tell the owner another customer just left for Newegg.
the few extra bucks aren't worth it.

Steve xxxxxxx
"

"Better than expected ordered the item with free shipping at 2:00 on a Tuesday and recieved it that Friday by noon. Item was exactly what I ordered."

"Motherboard arrived DOA. I ordered the replacement as the representative asked me to, in order to avoid the 15% restocking fee, so I ordered replacement, & awaited for the refund. They charge me $4.20 Restock fee b/c the board was missing Heat sink! I would have noticed that a missing Heat sink!!! I should have taken pictures to prove there mistakes. Bad Customer Service and handing."

"I was a ZipZoomFly customer for life.
I had previous bad experiences with customer service from other online retailers and have dumped them. Now, after several thousands of dollars into this business and almost 4 years of being a dedicated customer, I will never shop from ZipZoomFly.com again.

I ordered a monitor to replace an old CRT that had finally died on me. I placed this order on the night of 09/12/2007. I paid extra for the 2 day shipping and expected to receive delivery by 09/15/07 or 09/17/07, at the latest. My delivery did not arrive on 09/17/07, so I emailed customer support, requesting a call from a manager for a explanation why this order was taking so long to fulfill.
When my delivery had not yet arrived by 09/19/07, one week after I had ordered it and there was no response to my email or a call from a manager, I decided to call ZipZoomFly customer service, myself.
Initially, the customer service representative was very polite and informed me that the item I ordered was no longer in stock and that I would have the cancel my order and order a comparable, but not the same, item that was $50 more. I politely told her that this was unacceptable and that I would need to speak to her manager. She informed me that the manager was not available and that she could transfer my to his voicemail. I reluctantly agreed and then the representative promptly disconnected the call. I called back, talked to a defferent, rude, customer service rep. and she was able to produce a manager named Trey for me. Trey was very polite, empathized with my situation and offered me a $10 credit, but told me that there was nothing else he could do. I informed Trey that I was insulted by his feeble offer of $10 and requested to speak to HIS manager. I was then transferred to Murray Chan (I believe that is his name) who apologized and told me that he would get this taken care of and ship me my item at the agreed price and I would expect delivery by 09/21/07.
It is currently 1430 US-Central time on 09/24/2007 and I have not received my delivery yet, nor any call informing me why. All attempts to contact a manager at ZZF have been resisted by representatives answering the phones.
I hope that this "business" learns how to treat their dedicated customers better or else they will fail horribly.
I will never shop with ZipZoomFly.com again."

"This was the second power supply I ordered from these people. The first one had the main-capacitor bouncing around the inside, and a dented case (the shipping box had no dents or damage.) The second supply shipped with burnt pins, OEM boxing, and a clearly replaced connector - implying it's not a new unit, and may even be a refurb. It's been a week now and they still haven't responded to my original issue, and now I see this second defective supply. Pathetic."

"This is a great store, i purchased a 1gb RAM on 9/19 and paid 2.99 for 2nd day shipping and received it on 9/21 as promised. They actually shipped it the same day, i received an email with tracking # the same day i placed the order. I'd recommend this site to anyone!"

"There is an old saying that if you have one good experience at a store you will tell one person, if you have one bad experience you will tell 15. Well here is my take on this retailer.

First off my shopping experience with ZZF was definately not a Newegg experience. After placing my order it took almost a week to process it before items shipped. I had to call them 4 times to approve my order and only the first time a human answered, all other calls I had to leave a message. I never received a response to any of the messages I left. I found it very hard to reach anyone during regular business hours.

I had ordered numerous items adding up to around $1800. One item was a matched set of Corsair memory that when it arrived had minor physical damage to one corner of the actual memory stick. I installed it anyways and under further inspection, running CPU-Z, the memory was running way out of spec per Corsairs listing on their site. Slightly miffed at this point all I wanted was to return the memory and forget that I had dealt with ZZF. Returning the item was simple, although the letter I sent detailing my problems and that I disagree with their return policy fell to deaf ears and I was charged a $40 return fee for the memory anyways. No calls emails or questions asked.

As far as customer service goes this company is still in the dark, think twice before shopping at ZZF. Or for a better experience try www.newegg.com"

"There was a part missing in a shipment, but the vendor's staff quickly shipped out a replacement."

"ZipZoomFly lied to me twice and stole from me once.

I was told an item shipped (lie#1) and was charged for it (theft). However, the item never actually shipped because they were out of stock. I would not have known this if I hadn't started investigating why my package was not arriving on time. ZipZoomFly never bothered to inform me of any delays. They claim a refund for the order is coming, but I have not seen it yet.

Zipzoomfly.com then promised me a shipping upgrade on my next order and failed to follow through on that promise (lie#2). Be very wary if you order something from ZipZoomFly.com. Their final attempt at retaining me as a customer was a measly $10 store credit. That is certainly a worthless gesture since this Fly-By-Night company has definitely gotten their last dollar from me.

EDIT: Two weeks after they charged me for the item they never shipped my money was finally refunded."

"Fast & cheap! This is my second order with zipzoomfly.com and I must say that i am satisfied...although an updated website with more advanced search features would be nice...I will definitely buy at zipzoomfly again!"

"I placed an order, fedex required a signature and after two attempts returned the package to the shipper. After speaking to fedex twice on the phone, I contacted ZipZoomFly - they charged me a restocking fee because delivery had been attempted.

Bogus customer service - I wouldn't order from them agian."

"I ordered NEW speakers, but the product I received has several accessories listed on the box missing, indicating the box has previously been opened. When I asked for return, they wanted me to pay for the shipping (insured and freight prepaid)."

"Oh my. I only hope that I had read about ZipZoomFly's review on ResellerRatings.com before making a purchase.

The customer service is simply AWFUL. I ordered a $250 mp3 player with respectable brand. The earphone is defective upon arrival. I contacted ZipZoomFly immediately but was put on hold for a long time. Not only that, ZipZoomFly representative refuses to replace the earphone without charge, and no where on their return policy does "shipping charge" and "defective item" come together. Then I told representative that they wouldn't get good review. And what does ZipZoomFly answer? GO AHEAD. WE DON'T CARE.
"

"Ordered three hard drives. One of them was defective and had scratches indicating it wasn't new. To get a replacement they wanted me to pay additional shipping for both the return item and the replacement, which of course would make the drive much more expensive. Not a very responsible retailer.
"