"I ordered a Geforce 9600gt Sonic edition from here because they had the lowest price around. I usually order from newegg. But let me tell you, ZipZooomFly is amazing, they met and exceeded every expectation I had down to ease of ordering. And especially processing time. It was shipped 3 hours after I ordered and was here May 2nd at 3PM. AMAZING! Do not pass these guys up."

"Great store, very good prices and products. I buy alot of computer parts and I never have had a problem with any of them,and free shipping is a big plus.."

"this company is the worst in customer service. you get charged for shipping if you choose to have it sooner and then they snail pace your order. if i would've known that i would've purchased at a local store or chosen free shipping and not expect it when promised. tried to get someone on the phone, forget it, left messages and no one ever called back. i use their online forms for RMA's and they do not acknowledge them. i am sorry to say that it is going to take me about a month to build a computer. they printed the shipping label which gets transmitted to x shipping company but they never hand over the product which pretty much shots the idea of 2nd day delivery. last time i do business with this company. if you want your shipments on time and actual customer service STAY AWAY FROM THEM!!!!!!!!!"

"I would like to rate this business way below par.
My order took twice the amount of time to process. An obscure ABS issue.
Then I received hte goods only to realize that one item is missing from the box. I call customer service only to find out that they cancelled the order on me, without notice and without any solution. the only option is for me to buy another more expensive card AND wait another week. I then decide to cancel my whole order, and they say that it will cost me 15% restocking fee! On a 2500 dollars order it is not chop change...
Bottom line: Poor customer service - They simply try to nail you for money and have no concern over your experience/satisfaction."

"It has been almost a week and no response from ZZF as to the status of my order. Phone number for contact listed on their website is "disconnected", had to search google for valid phone number. While they may have been an excellent vender in the past clearly things have taken a turn for the worst. STAY AWAY!!"

"I placed my order on Thursday October 25th and assumed that they would probably ship it out possibly on Friday but surely by Monday. Well, Tuesday has passed and now its Wednesday and it still has not shipped. This is the first time I am doing business with ZipZoomfly and my initial impressions are not too good. I usually buy from Newegg and they usually ship the same day so I'm not used to this much delay on an order of a single item. I don't think I'll be shopping with them again. By the way, I called their customer service and after being on hold over five minutes I was directed to leave a message.

Postscript: (Wednesday night) I just received an email telling me: Dear Customer:

Please be informed that we are out of stock on item 85206. We unfortunately will not be carrying this item any longer. As a result, we apologize, but we will have to cancel this item from your order. Please feel free to contact us if you have any further questions.

Thanks,

ZipZoomFly.com RMA

Remember, I ordered this item last Thursday and their site still says that the item (which they now say is out of stock)is packed and ready for shipping. . . tomorrow will be a week since I placed my order. Do you think they should have informed me sooner that they were out of the item, like maybe last week?
"

"They sent me the product that doesn't work. After calling them they requested that I pay for the shipping of the product (store policy). Left 3 messages. Noone ever called back. After sending the product back to store on my expense waited forever to get it back.
Bad policy and horrible customer service."

"Over the last few years I have placed many orders with ZipZoomFly.com and have been totally satisfied with their outstanding prices excellant service and they have always shocked me with their speedy delivery. I have never had to cancel a purchase, return a purchase or RMA a purchased product from ZipZoomFly.com. I ask you, what more could you ask for from any company? Thank You, ZipZoomFly.com! RAVEN"

"Quick and well stocked company. Thanks for a great quick experiance."

"Superb shipping, Excellent product as described.
A+++++++++++++++++++"

"I received a damaged and most likely second hand item from ZZF. I have been trying to get RMA/ replacement for more than two weeks now but not been successfull.All I am getting are false promises and lies. Stay away from this retailer!!!!!! I am pasting below some of my e mail communications with them.

-----Original Message-----
From:Sara Bonnell[mailto: ****@****]
Sent: Fri Oct 12 16:43:23 2007
To: xxxxxxxxxxx




I asked for pictures, because I can’t just say ‘I need the front grill of so-and-so item replaced.’ That doesn’t work. Verbal expression isn’t good enough. We need something to go by visually, so we can see exactly where the damage is and if possible what part needs to be replaced. Shipping an entire case is expensive and most people don’t want to ship cases back and forth. We were trying to make it easier for you and for us.

I asked the shipping and receiving if we could replace just the front for you, and unfortunately, we’re not able to do so. In response to that, still trying to simplify things for you, I recommended that you speak with the manufacturer to see what you could do. (I have a feeling you haven’t done that, though, since you replied in such a manner to my prior email.)

We have a very high call volume and I understand that every customer who calls in feels as though their particular conflict is the most important one in the world, but that isn’t the case. If we treated every situation like that, we would not have any efficiency or productivity whatsoever. I can relate far more to a customer’s needs than a business, but it is important in my position that I am capable of seeing both sides.



I never make guarantees about anything. I don’t want to tell a customer that I’m going to do ‘this’ or ‘that’ for them, if they suddenly decide to change their mind about something, or if I need to get clearance first. As an example, you’ll notice per ZipZoomfly.com’s return policy that all refunds are subject to a 15% restocking fee. Yes, I will have customers who call and ask if they can bypass it. I can’t tell them that they can, because the final decision isn’t up to me. The same thing comes to damaged products. Shipping and receiving looks at the order, those above my position look at it, and they offer to me what I can do for the customer. If I hadn’t asked because I was trying to make things easier for you, you wouldn’t have heard the option about not replacing the whole case.



Once again, I am trying to simplify things and lower the cost on both ends. I understand that you are upset and, I faintly comprehend that you are impatient. I will even apologise for the inconvenience to you, but we are trying to make things easier for you.



Regards,

Sara



-----Original Message-----
From: [mailto:xxxxx
Sent: Friday, October 12, 2007 1:32 PM
To: Sara Bonnell
Subject: RE: ORDER NO: xxxxxxxx





Sara,

I am amazed the way ZZF has handled the problem so far. I am sure this not the first time that an item was received damaged by the customer.
If you cannot replace the part than why make me take and send the pictures to you showing the damaged area.
Why do I have to contact manufacturer for replacement??
You guys should have set up an exchange the day I contacted you.
If not,then I can see what I can do about issuing you an RMA.----- what is the meaning of this statement????





--- On Fri 10/12, Sara Bonnell < ****@**** > wrote:

From: Sara Bonnell [mailto: ****@****]
To: xxxxxxxxxxx
Date: Fri, 12 Oct 2007 11:06:11 -0700
Subject: RE: ORDER NO: xxxxxxxxxxx

xxxxxxxxxxx



Idid receive word on this earlier this morning when I came in. I apologise for not responding to this quicker.



Ifyou were looking to replace just the front, I was advised to recommend that youapproach the manufacturer, since ZipZoomfly.comwould require that you send us the entire case for replacement.

Soif you want just the front grill replaced, you should speak with the maker ofthe case to see if they offer it. If not,then I can see what I can do about issuing you an RMA.



Once again, I’m sorry for the delay.

Sara



-----Original Message-----
From: [mailto:xxxxxxxxxxx ]
Sent: Friday, October 12, 200710:40 AM
To: Sara Bonnell
Subject: RE: ORDER NO: xxxxxxxxxxx




Sara,
Any word yet???
I would like to have a definitive answer before the weekend and am finding it difficult to understand why it is taking so long for your superiors to decide. It is not that difficult!!!!!!!!!
Regards
xxxxxxxxxxx

--- On Thu 10/11, Sara Bonnell < ****@**** > wrote:

From: Sara Bonnell [mailto: ****@****]

Date: Thu, 11 Oct 2007 13:11:47 -0700

xxxxxxxxxxx ,



Ihaven’t received any word back on it yet.

I’llsee if I can get any new information on it hopefully before the end of the day.



Thank you for your patience,

Sara



xxxxxxxxxxx



--- On Wed 10/10, Sara Bonnell < ****@**** > wrote:

From: Sara Bonnell [mailto: ****@****]
To: xxxxxxxxxxx
Date: Wed, 10 Oct 2007 16:24:08 -0700
Subject: RE: ORDER NO: xxxxxxxxxxx

xxxxxxxxxxx

I just wanted to let you know that I received your pictures and will be forwarding them to my superior, so we can see if we can send you just the front.

I’ll try to get back to you today, however, we are closing in one hour, so I don’tknow what sort of information I’ll be able to get. If you don’t hear from me today, I should be able to have more information for you tomorrow.

Thanks!
Sara

-----Original Message-----
From: [mailto:xxxxxxxxxxx ]
Sent: Wednesday, October 10, 20074:17 PM
To: Sara Bonnell
Subject: ORDER NO: xxxxxxxxxxx







Sara,
as per our talk on phone I am enclosing the pictures of 3X1 inch scuff mark on the right upper front corner of the case.
thanks
xxxxxxxxxxx





"

"This is the lamest site I have ever tried to order from. I have tried 6 times to place an order. Even though I used a valid credit card with plenty of credit on it, the order was rejected every time! I have called theri "customer service" department. They were useless, and refused to take an order. Do not buy here!"

"Shipping rates are unbeateble. I live in Hawaii and am very disappointed in the exorbitant rates charged for shipping by some e-tailers.
Not only does Zipzoomfly have great selection and competetive prices, but their shipping rates, especially FEDEX 2-day, are great. Thanks Zipzoomfly for making it possible to complete two very nice computer builds in the last year.
I also once had to return a motherboard that was d.o.a. and had no problem getting a prompt replacement."

"I can't submit an invoice number, because of their dishonest policies, I didn't place an order. But I believe my experience is relevant to whether customers should do business with them. They advertised Corsair memory which, with the 2 rebates they listed, came to an attractive $27 per 1 gb stick. When I called to check on the details, the head of their customer service department said it was a mistake. When I said that they needed to be responsible for their mistakes by honoring the prices they advertised, he replied that customers should know it was a mistake because it had 2 rebates in it - essentially, he claims they're absolved of responsibility for posting false final prices because the customer should know that they're incompetent or lying! If you like 'bait and switch', you'll love these fraudulent nitwits. I plan to file an unfair trade practices complaint with the attorney general of my state. A word to the wise: deal with New Egg - you might pay a few more dollars, but it's worth dealing with an honest, honorable merchant"

"I have shopped w/ this vendor on several occasions and have had positive results everytime. I would recommend them to all online shoppers. "