"The importance of AED's in buildings are crucial in the steps taken in life saving procedures. American AED (Grey Barnes) understand that. The follow up was immediate, questions answered within the day and took the time to listen. Grey was very knowledgeable and was able to provide me the best fit for our agency. I hope to never have to use these AED's but I feel incredibly confident that our agency has the best possible tools if ever needed. Thank you American AED for quick response (AED joke here)! "
"Hard to rate something you have not even received yet."
"Great job!! Customer Service went out of their way to help me."
"Efficient ordering and delivery."
"Found everything i needed to order, very easy."
"No customer service. Phone rings and rings. Messages are not returned."
"I'm still waiting for ma order. We are going into a 3rd week."
"We ordered an AED battery two weeks ago. We received an email saying it was delayed due to lack of inventory. Since then, we ordered a second battery. That one also hasn't arrived yet. We need these batteries soon. If American AED can't provide in a timely manner, we will need to look elsewhere for our needs. Thank you."
"This process was smooth and simple. Personal was helpful and respectful. I would definitely recommend this company!"
"Exceeded my expectations. The Rep was outstanding and the heart defibrillator is excellent."
"Excellent from start to finish "
"Unit arrived ahead of schedule, but it has been here for three days and I have still not received any communication about the management program I signed up for. "
"The service was good but shipping was verry slow "
"Wonderful experience. They were backed up on what we originally ordered, and so they notified us and offered us an alternative product. We agreed to take the alternative product, and then changed our minds after it arrived. They allowed us to return the alternative product and reorder the original product, and didn't make us feel like we were causing them any problems - even though we recognized we were. They were consistently helpful, constructive and cooperative. Very professional. "
"Delivered quickly. Easy to setup"
"I ordered a Philips Heartstart Battery on September 3rd. Today is Sept. 18th. I have not received any notification that it has been shipped or delivered. I have been charged the $189, but have not received the battery to replace in the AED defibrillator packet. Now I receive a message asking how you did. NOT satisfied!"