"After reading some of the negative reviews of beyondeleven.com I was hesitant to order from them, but I went ahead because of their very competitive price on the Powerwerks subwoofer that I wanted. I'm very glad I decided to order from Beyond Eleven. I received the subwoofer in Southern California in perfect condition within a few day, ground shipping was free, and for the lowest price advertised on the Web.
Great company, I'd definitely order from them again ... no hesitation this time!
"
"Not too bad.
ordered a bag for my hd500
got here a little later than expected but it was ok.
"
"Ordered the B.C. Rich Mockingbird bass case (BMCBC2). They called me within 30 minutes to let me know it was a new model replacing the BMCBC1 and wouldn't be available until end of May. I kept that order and ordered the soft case which the price matched to the lowest price I could find on the Internet. I have no complaints as long as the hard case shows up next month. They were really proactive and that doesn't happen everyday. The soft case was delivered 2 days after the phone call."
"No major issues,guitar arrived as advertised although it took 2 weeks.They let me know it would be slightly delayed and gave me the option to cancel.Got my Schecter C-1 Custom Lefty 1 about 125 dollars cheaper than next best price"
" I ordered mine online, a nice Patriot Custom. But when I went back to the webpage after I'd paid, I noticed the particular model was listed as out of stock.
So I called the toll-free number from their site, and got ahold of someone in Sales really fast.
He was very helpful, I can't believe some of the reviews I've been reading. We went over models I was interested in, and he walked around the store finding what was available. We agreed on the price, (already lower than most), and he explained it might be a couple of days before it got shipped because they set them up first.
I have to tell you, I took that with a grain of salt.
And then I got the shipped notice the next day, it arrived 4 days later in perfect condition.
Simply wow, this guitar is one of, if not THE, nicest guitars I've ever picked up. The action is perfect, the sound fills my room like my Les Paul, the finish is very very fine.
I'm honestly selling my Les Paul Studio now, I have no use for that tank.
Maybe it was the phone call purchase, but from my experience, I'd recommend them, and I will be back if I ever quit playing this dream Kelly spalted maple."
"This is a follow up to my original review (which will be overwritten once I post this) originally posted Mar-27-2012 for Beyond Eleven. In that review I gave them a glowing 5 out of 5 because they were awesome in getting my guitar at a great price. Then they email saying "Thanks for the Rockin Review!! What size T-Shirt would you like?" and I responded...3 times and that was months ago. No shirt. Why even bother emailing me that in the first place then folks? Sorry Beyond Eleven, after that debacle, screw you guys. I won't order from you again. You could have just left it well alone rather offer empty promises later on."
"Wost customer service I have ever experienced in my entire life. Ordered a limited edition guitar which arrived scratched and in need of fret leveling. Called customer service who tried to blame ups and told me "our guy says its in good shape". Tried for 2 days to speak with a manager to work something out, but they refused to put a manager on the phone. I sent an email requesting that a manager call me, they never replied. They wouldn't even send me a return authorization promptly, saying it could take a few days, even after I explained that I needed my money back so I can try to get another one someplace else before they are all gone (it is a limited edition guitar, very hard to find). After hassling them I was finally able to ship it back on my own dime. As far as a refund? They wanted to charge up to 30% to restock the damaged guitar. I never did hear from a manager. Worst of all, I had to open a dispute with my credit card company to get reimbursement. This is absolutely the worst buying experience I have had in my entire life. AVOID THIS COMPANY!!!"
"As several others have mentioned, my buying process was bittersweet, though I would say that, overall, I'm still glad I bought my guitar from Beyond Eleven. The primary reason I ordered from BE was b/c their price on the guitar I wanted was 34% lower than anywhere else I checked. The main gripes I have with them are with their shipping times and customer service. When I placed my order, I paid an extra $20 so my in stock guitar would be shipped via UPS ground shipping and wouldn't be "batched" with other orders and shipped out two weeks later. In spite of this extra payment and several e-mails (don't even bother) and phone calls to customer service, the guitar wasn't shipped until 8 days later (I received it twelve days after the purchase). When I did receive the guitar, it had been properly set up and was in beautiful condition. I just wish it had been sent sooner! Some helpful hints for other potential buyers: follow up your order with a call to customer service. Make sure that you get a tracking number as soon as possible. Keep following up 'til you speak with someone (don't bother w/ e-mails). Be patient while waiting for your order to arrive and enjoy the extra $ you saved!"
"The Guitar Schecter Blackjack ATX C-1 arrived as scheduled. The Guitar is great and sound execellent. Customer service was outstanding!"
"Very happy with my order. It was the lowest price that I found anywhere. Item came as described. Packed well and received in a fast time frame. "
"Ordered the guitar I wanted through them because it showed they had it and its a guitar that is no longer manufactured. Ordered it and it turned out they sold it and never updated the info on the site. So I waited got my money back then couldnt find the guitar I wanted anywhere else. I found one close enough to the one I wanted again on their site. Ordered it, and guess what? A day later they call "We dont actually have this guitar." So they sent me one they said was normally $60 more than the guitar I ordered at no difference for my trouble. The guitar came in and while it has the pickups I was looking for, it was actually $10 cheaper than the guitar previously ordered. Im happy with the guitar, sounds great, got here timely, but apparently they thought they could pull a fast one and get $10 off of me for nothing. "
"Good news - bad news - good news. The good news: the price and ease of ordering for the volume pedal I needed. The bad news: I paid for 2nd day air and it arrived 8 days later. (Turns out they had to wait for it to get to them and THEN they sent it out 2nd day.) Good news again: they were very professional about it and (supposedly) refunded the extra shipping back to me. If that refund shows up, the tale ends here."
"These Guys don't get it. Poorest customer service I've ever dealt with. Ordered online Lefty Bass, "in Stock" "Free Shipping"
The instant I sent my card info, "Your order is in final stages of processing, and can't be canceled at this time. Called to check on order...oh its processing, we batch ship, so it takes a few days...called back oh its processing,you should hear back soon. This week? uh yea probably so.
Phone call to me form them...ah yea like this bass you ordered we cant get it in until like a month. (so they never had it in stock, never Processed Jack Doo doo!)I asked that the order be cancelled
I'm waiting on refund- Good luck with that! "
"Great web site.set up really nice and great product description."
"Ordered an Orange Micro crush from them. They had the best price and the free shipping was great. Item shipped the next business day and arrived in 4 days and I am in CA. I was a bit nervous to order from them since i had never heard of them but I am very pleased with the purchase. I will order from them again without hesitation."