"reps knee their jobs and performed well, except for delay in returning phone call"

"A technician is coming in to check the problem a week. I didn’t complain, and I was not inconvenienced but I wish it was sooner."

"My experience was going good until she wanted to claim my bill was in the rears totally unacceptable that’s causes and good experiences to turn bad real fast."

"Very prompt service and service date and time set up in just a few minutes"

"Better train or coach your representativesto be able to answer questions and not repeat routine information that's already been provided."

"The technician was everything a good customer service person should be! I hope I will be allowed to request him when I need future help. My problem was solved efficiently and pleasantly."

"Very good overall and high quality of work. Easy to schedule this time and only a few days out but when I called before, the wait for my standard HVAC inspection was booked out for months."

"Very courteous and caring. I was unsure of exact nature of problem, but Rachel listened patiently to my description of water problem. It was Friday morning. Monday appointment was first regular one available but, when I declared emergency, she made a call try to schedule special arrangements. Kept me fully advised all the way and needed repairs were promptly and ably completed early that afternoon."

"The customer care service representative was very helpful and accommodating."

"The lady was great. She was very experienced and asked and answered all my questions."

"Phone person handled my need promptly, courteously, and professionally. Thanks. Service man was great... a pro and very nice person... much appreciated!"

"The service from the repair person (Mark) was awesome."

"In the pass it has been good. To have to wait four months before a repair can happen is unacceptable. The repair is needed for a whole house generator that is needed for emergency loss of electricity. The need for this backup digger Winter months is crucial."

"Excellent. Was able to get service on same day. Tech called and came within the time frame and resolved my issue to my satisfaction"

"Quick response time, reasonable cost, and professional and friendly agents are the reasons I continue to contract with BGE Home."