"The two service men who came were great. they have been here before. always show up, get the job done. Go BGE Home."

"Always professional, polite, and timely."

"I got nothing resolved so not good ."

"Still waiting for part for my furnace. When I called this afternoon, the rep wasn't as helpful. I called around 10 am and the rep was very nice and told me to call back around 3 or 4 to see if the part was in. When I called back at 3, the rep didn't want to be bothered with me, and told me not to call back that you would call me the minute the part comes in. I tried calling again about an hour later, and unfortunately, got the same rep. I have been without heat since Christmas Eve, so of course I'm anxious to get my furnace fixed. It gets very cold at night in my house."

"There is a problem with the wait time for any parts!"

"The technicians who came to my home were unable to resolve my issue and didn't have any solutions that could, so I'm stuck with the same problem plus out $185 for the service visit. I do appreciate not being charged for the 2 follow-up visits to get me back to where I was before work began."

"They arrived early and promptly, and got things repaired within an hour. Can't ask for much more."

"My experience with the billing representative was poor. I have a credit on my account that is incorrectly on my account as a delinquency. I have tried to straighten this out several times to no avail."

"We would like this report sent to us."

"The technician that came out was wonderful. He was quick in fixing the problem, motor had blown, he replaced it, we have heat. He took yhextome to put on his Blue Booties to keep our floor clean and dry, as it was raining on Monday, December 30th. He was right on time, 8am keft at 9am.We Trust and Love BGE for thier Knowledge, Expertise, quickness,and most of all their Professionalism!!!Thank you & HAVE A WONDERFUL 2020 NEW YEAR!"

"Customer service representative was fine. My low ratings because I have to wait 1 week for service. This is unacceptable. I will explore other service providers."

"BGE Home has excellent customer service. The rep understood immediately what my problem was and quickly scheduled a service call. She explained how the service man would contact me on the day of service. I received a follow up email with the details. BGE Home is a responsible and customer oriented company."

"The water heater worker came out. Could not fix the problem.Now we have to schedule for the plumber. We are waiting for call back from BGE"

"Wasn't satisfied with the service call."

"The customer service rep, when I finally got through, was very good. It was the error with the phone number in the eamil sent to me that was frustrating."