"My call was to schedule service for my generator, which was installed by BGE HOME, and has been serviced by your company since it was new. The call center representative was cordial and professional. My disappointment with the call has to do with the three-month wait time before the generator can be serviced. I’m now questioning the value of the service contract I purchased and I plan to explore offerings from other companies."

"He was excellent and explained everything to me step by step and informed me of certain things"

"again - excellent, courteous, informative call center staffer"

"representative was good, the scheduling date is poor; four month wait for my annual routine contractual maintenance!"

"The woman was very helpful"

"I had a BGE Home specialist check my thermostat, but because I am under Peak Rewards he could not help me, I should have been asked this when I first called."

"I called on Sunday for no heat and was given an appointment date of Thursday for service (5 day wait). This is unacceptable under all known conditions. I asked how calls were prioritize and could not be given a direct answer. I was looking for the number of the utility commission to get the info I needed. I feel representatives need to have better, more detailed answers."

"They have always been helpful."

"The representative was very friendly and knowledgeable of her job. I felt as though I was speaking to a friend."

"I called twice to make an appointment. The first said you would come in the afternoon. The second rep corrected and said morning."

"The more you don't see them the better. However they know their stuff when called upon."

"call was answered promptly. It is so nice speaking toa live friendly person."

"Very good experience with call center customer service agent and the technician that came out to service my appliance."

"I was facing a huge problem with my toilet. The rep. Took care of me THAT day the service person was excellent."

"The open ended time not conducive to those who have other things to get done (12.00 noon—10.30 p.m) specific arrival time preferred"