"AWESOME!!!! THE TECH WAS AWESOME ALSO. HE HAS SERVICED MY SYSTEM BEFORE ALWAYS POLITE & COURTEOUS. HE ALWAYS EXPLAINS IN DETAIL WHAT IS NEEDED OR WHAT HE NEEDS TO DO. EXCELLENT CUSTOMER SERVICE."
"My experience each time with bge home is great...all call center reps and technicians are very friendly and do a great job!!"
"Same as above, length of time for service in emergencies."
"I am a Motivational Speaker and I was inspired by my customer service rep to use my experience with BGE as I travel to other organizations to give Motivation Speeches, thanks BGE for the survey and the absolute best customer service!!"
"I had to make three calls in order to get through to the customer service. The first two calls the wait time was over 15 minutes and I had other things to do so I couldn't continue holding. This is the worst time I've had connecting with BGE all these years that I've been part of the program"
"I'm a happy customer. The service problem I had was fixed in a timely fashion by a competent service rep. I still have a billing issue outstanding that may be BGE's fault, but money was paid to BGE Home that shouldn't have been."
"I called back and the second lady was wonderful! Within 5 minutes she told me someone would be at my home as soon as possible - which he was! I plan to write a letter about this experience. What happened to BGE when it was a wonderful agency with whom to deal?!"
"I had two requests and the service rep directly and promptly took each request and got me the service dates I needed."
"Representative was very professional, efficient and helpful. She was very friendly. Thank you"
"Have received excellent service from HVAC and plumbing techs."
"Representative was EXCELLENT!!"
"My experience with BGE HOME was my first and I found it to be a pleasant experience thanks to your representatives."
"Very courteous and professional"
"I called the right time. Your representative responded to my problem. And was able to receive a next day appointment . Thank you."
"Bge billing customer service is great!! Keep up the good work and great customer service. We can only expect greater technical service will follow. Thanks!!!"