"Otherwise, the agent was very helpful"

"The people who come out are very good. I didn't have air conditioning during a very hot spell...and I would have had to wait 4 days. I ended up calling an HVAC service."

"Was on hold for about 3 min. before a person could talk with me. the person I talk with was great. need more customer service less answering machine."

"Call for service on furnace exceeded my expectations; was same day on a Saturday, 10/12. Heat working again. Thanks to Gavin!"

"I was told a technician would arrive that afternoon. I was then called back an hour later, and was informed that the Technician would not be available until the following Day. Which did not seem quite right. After the first call center Rep. Told me it would be the same day that I had called about not having any heat!"

"Good, because of wait time and trying to get the representative to understand my needs. My need was resolved a year ago or less, and now has to be done again."

"THE REP WAS VERY NICE BUT SET UP THE WRONG APPL TO BE SERVICED PER THE CONFIRMATION"

"This was the third time I called about my HVAC service plans. I was not satisfied with my previous two calls. I was finally able to have my plans explained. Thank You!"

"Good follow through on the repeat service visit."

"I had to wait on the phone for a few minutes, but that's OK. A busy company is a good company!!"

"The process was simple and efficient."

"Service Technicians are always great! They are respectful, knowledgeable and very nice!"

"Don't tell me what I am experiencing. Let me describe it and say ok"

"I love your service and the phone representative was great but the time on hold was too long. I may try the website in the future."

"Professional, courteous, and friendly!"