"I hardly ever take surveys and I never give a written response. But, the last 2 service calls went extremely well. In particular, I had a plumbing issue with an old galvanized pipe and the plumbers that came out to fixt it did an extraordinary job in dealing with the 100 year old pipe. Thank You!"

"After I actually got a customer service person on the phone, al went well."

"Customer service rep was very polite and seemed happy to help me."

"Over the past years dealing with BGE Home,I've had nothing but satisfaction with this service."

"Good. Glad I picked this company to do business with."

"Good experience problem resolved"

"I looked into making an appointment online from my phone, but it was vague to me which “service” I should select from the drop down menu for “AC and Heat maintenance service”. I wanted to make sure the one free check up we get was reflected in the online form, and to use the special price that was going on right now since we have two units, but it was confusing from the website accessible from my phone how to specify them."

"I always have a good experience with BGE Home."

"The service person that came to my house was very polite and knowledgable about her job.very nice person."

"So far, I am pleased. We will see once I get an estimate."

"Getting a service date took MONTHS. I called in October and my heat pump service date is mid-December. That doesn’t seem responsive at all. I was unable to schedule online- which was recommended by a local radio advertisement.Similar experiences last year with BGE Home and, as my appointment time approached, I was contacted by (3) representatives asking me to accept a later date so the company could accommodate other customers without heat. After waiting as long as we did for service, my husband was adamant that we have our turn.Ironically, two weeks after my system was “checked” we had a mechanical issue needing a new compressor and got a sales pitch for a brand new system.I am really hoping that our experience improves for this year. I don’t like the extended wait time we have every year. I don’t like how the online service is basically unavailable. The best thing about my experience was that the customer service agent was nice and tried to help."

"Why can’t you get a live person immediately. I hate automated prompts but"

"Better time frame for appointment"

"I would rate my general experices 6 on the scale of 10. I expect to recive a response when I respond to an email initiated by Cutomer Care"

"The service person was able to understand what was going on with my refrig and didn't have to come to the house. He talked me thru the situation and I was able to fix it. The filter replacement was the problem. Thanks"