"My experience as always was very pleasant and professional."

"need to improve response time In your call center"

"I was very satisfied wit the call center representative. I feel, however, that BGE Home needs to take a second look at the fee charge when you have two problems in the same area. For instance, I do not feel it is fair that I should pay two fees if I have two leaky faucets and all it requires is an adjustment. I think there should be some sliding scale if there are no major parts to be replaced for services."

"Very easy and straightforward. REALLY appreciate the email reminder to schedule this HVAC inspection. Please continue to do this."

"It was very good.No confusion for me at all"

"The man who came replaced a condensation pump. He was courteous and prompt, but he couldn't check the gas furnace. He didn't have his gas meter."

"The representative was unsure of what I needed. On addition, when I originally called, I was informed that because it was a holiday weekend, I was S.O.LWhy do I pay $300 a year for service only to be told too bad when my A/C quit working on a Sunday?"

"Overall it was good but I spent a long time on hold until a rep. could speak with me. After I was put thru it was fine and the agent did a great job"

"Not so good since i'm still dealing with the problem."

"Customer service representative called me back because to resolve my problem."

"Overall it was okay. I certainly am not going to continue with this service if my wait time on the phone is 20 plus minutes in the future."

"I have nothing but praise for BG&E Home. The various services I've received, so far, have been excellent. The service people & the telephone representatives have been very professional, polite & knowledgable."

"Although the hold time was a bit lengthy, once I was connected to the representative, the response was accurate and timely. Compared to previous calls for this type of service ( seasonal tune up), this experience was excellent. What an improvement! keep up the good customer service."

"Great. Staff was professional and friendly."

"Good on the phone. Website not so much."