"Well, every others are ok, except one more important thing in our busy lives is:SPECIFIC APPOINTMENT TIME NEEDS TO BE PROVIDED/IMPROVED.....thanks a lot!!"
"Frustrated with representative and firs technician who came out. If stress, he has to take a break. When performing technical work, technicians have to pay attention to details. He disconnected me furnace and did not reconnect; thereby, causing heat up to 90 degrees to build up in my home. Almost letting my mother in law to pass out from the heat.The second technician was absolutely professional and knowledgeable. A+ rating for second guy"
"Prices for parts and labor are sometimes significantly higher than competitors."
"I’ve had good experiences, keep up the good work"
"Overall a good one. When an account was set up I thought I was going to be rejected as some ads are to good to be true ."
"Good experience even though I had to replace an appliance."
"I spoke with three people and they all worked together to address and resolve my issues. Unfortunately, I do not remember names. I hope staff are acknowledged and rewarded for their performances."
"She was very friendly and nice. Just needed her to talk louder"
"Great customer service! Very refreshing to encounter such a polite customer service representative! Thank you!"
"Used BGE Home for HVAC, Water Heater, Sump, Kitchen Sink(drip). Guys are professional and work is excellent. Getting ready to try door and window replacement."
"I tried the website first. I had a water pipe leak. The earliest date the website gave me was Oct. 4th. Called the phone center got service the next day. The website did not have a realistic date for me. Need improving. My hat is off to the lady that took my call and set me up with service. She is definitely a credit to your company. Because of her and your service tech (plumber), I will continue to keep the total home plan for repairs. THANK YOU BGE HOME."
"Derek was so helpful knowledgeable & courteous."
"They attended to my need that very day"
"Service representative was personable, courteous, and helpful."
"Rachel was my customer care rep. and she was very friendly and helpful. She helped me to find a more suitable date than first suggested and spent several minutes looking for a better, more suitable date."