"I'm pleased with my Service Contract."

"time to make a repair can be awhile."

"My general experience was excellent. I expressed the type service I needed and an appointment was immediately arranged within a reasonable timeline."

"This was a service visit to check on air conditioning ad furnace by the contract we have with you. Thank you"

"tec. was professional and on point"

"I couldn’t have been happier with my experience! Having no hot water, especially in a holiday was so overwhelming and I had never dealt with having to replace a hot water heater so I was beyond lost! The customer service rep was completely amazing and helped me get a team out on the same day and quickly helped me feel reassured and calm! The gentlemen that came out were fantastic as well! They were very friendly and walked me through exactly what they were doing and why. Everyone made a very stressful situation become a quick and easy fix and didn’t even break the bank!"

"Easy to make an appointment. Very friendly."

"Although it was the Holiday weekend, and I did have to make several calls to your call center, for emergency service, the different phone service representatives were attentive to my needs. It took 4 days to complete my service and the 2nd technician that arrived did an excellent job. Thank you."

"The gentleman who helped install my new thermostat was one of the best. He even went with me and met my 2 Choc Labs..THANKS..."

"When we joined your service contract you promised to allow to call any number of times for service also agreed to repair our devices . When I called for service this time the Technitian came and told me my system is old and I have to replace the system. The Technitian's job is to diagnose and repair my device not to recommend to buy new system from your sales dept. If you don't repair old systems you should not sign me up for service contract. I would appreciate if you could repair my system according to the existing service contract. I tried to talk to a service Manager but no service Manger called me until today."

"The experience was excellent as usualBuy"

"BGE home has always been very helpful and responsive. We will miss your excellent customer service when we move to Texas"

"We had a houseful of guests for the Labor Day weekend and the AC stopped working. The representative found a technician to come over in just a few hours and he fixed the problem. Awesome service."

"My phone rep Kai was so friendly and willing to help me. She deserves recognition for the level of service she provided. Thank you, Kai! I appreciated all you did for me."

"Customer service was responsive and caring, and the technician who did the job was experienced, knowledgeable, and friendly. We’ve dealt with BGE Home before, and know we can trust them."