"It took two weeks to get to someone because of the phone system hanging up on me and not knowing the sales hours. CSR was great."

"Very long wait time to get someone about your problem !!!"

"As mentioned in the above comments, many telephone calls for a smart maintenance appointment led to being very highly frustrated. A number of times, we were told that a Supervisor would contact us, but never did. On the fourth telephone call (Thursday, July 9, 2020 at 12:10 pm), we were transferred to Cancellation Department. Then the Cancellation Department transferred us to Denise. At this time, we finally had our smart maintenance service resolved. Denise scheduled us for a smart maintenance service. We are truly grateful and appreciative for Denise's understanding that this was our breaking point. We are very pleased to continue being long time BGE Home customers over for over 28 years. We truly believe that Denise is an extraordinary employee."

"Do not disconnect the call after the customer is waiting for more the 30 min. You disconnect me 3 times before some answer the phone. NO NICE EXPERIENCE."

"Always happy with service!"

"Excellent!I called to get my malfunctioning air conditioner to be services and they were able to come very early the next day.Per phone conversation with dispatcher the technician was supposed to be at my house between 8:30am and 10pm and he was here at 8am! I was a very happy customer!"

"It was fine. The young lady I spoke with was friendly and courteous."

"I’ve been a customer for over 15 years and throughout the years service has always been good. Your phone representatives and service technicians have been courteous and professional."

"I had a beautiful experience. My Rep was very friendly, courteous, understood my problem, and went out her way to help me. She gave me a service appointment for the next day."

"Great, the tech was knew what he was doing and did a great job!"

"I have had BGE Home for many years & have generally been very satisfied with service; I recently contracted for our new home as well. During covid19, the technicians have been attentive to protocols."

"Experience was excellenr. You can always depend on BGE HOME to show up do exactly as they say."

"I did get 1st service that day and the part the next day. Representative who got and installed saved me money"

"The general experience was excellent"

"I was happy they could check my AC unit within a day of calling."