"The experience was okay after finally speaking with a representative."

"Overall excellent ,courteous and professional customer service .I have found the representatives to always share caring concern to address any issue."

"I thought the entire experience was great. The CSR was very warm and knowledgeable. The plumber was nice and suggested we join BGE Home's Service Plan. We plan to join!"

"Hire enough people to answer the phone - I was on hold for 15 minutes before I gave up"

"The people are always so nice on the phone."

"They sent a service tech to assess my problem, which he did.He added freon to our system to tide us over until we could get a new A/C unit and he was going to have a salesperson call us to discuss this. Still waiting for that call.Only issue with this service is that they never carry replacement filters. The explanation “there are so made sizes and styles” doesn’t cut it because BGEHome knows exactly what unit we have, when it was purchased, etc. You know more about it than we do!!!"

"Very easy to contact and get a response regarding service"

"Sharon was lovely, patient and thorough. Andy was friendly and knowledgeable."

"Very good for all the years we have been a customer of BGE Home."

"I have always had very good experiences in the past. This time was not satisfactory due to the very low volume of the representative."

"Glad I'm a customer with BG&E Home, would highly recommend"

"You guys rock! We have ALWAYS been satisfied with your service!"

"never had the above problem before. rep was great once i got someone at call center"

"The technician was very professional"

"Your representative was courteous and knowledgeable and was able to help me when I needed help. My washer had leaked and my washroom was flooded."