"I had a great experience this time compared to previous time. Customer service has greatly improved"

"Very good. Only hold time prevents excellent rating. Customer service rep was excellent!! Who is that personable, pleasant and professional at that hour? Next day service who can beat that"

"I was amazed at the quality of service during the pandemic and demonstrations, filing for benefits."

"I was prepared to get a service date weeks out due to the pandemic, but egotistical one within a few days. Which was excellent."

"I was able to get an appointment for service,but I had to wait to the next day."

"My experience was excellent as you can see from the number of questions I rated with the number 10."

"Both the customer representative and the service technician were helpful and professional. My AC is now working."

"Very good. Very understanding about our situation and the need for rapid service."

"II like that company the work is good."

"Not a good experience on this call with this representative."

"My experience was very pleasant with Tracey. There were some questions she wasn't educated on but was very helpful."

"Technician who serviced my AC unit was highly efficient,courteous and explained every question I had to my satisfaction."

"It has always been good "

"The representative was very friendly and personable. I was initially irritated that I was on hold for so long, but her warm demeanor changed my grumpy disposition. She’s absolutely in the right line of business."

"My general experience was great. "